Client Account Representative

Surib; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Mentorship program

Recognition programs

Hands-on experience

Performance growth

Job summary

Surib in Charlotte, NC is seeking a Client Account Representative to help maintain strong client relationships, support account activities, and assist with customer needs. Ideal candidates enjoy clear communication, relationship-building, and developing practical experience in customer service and business development.

This role offers hands-on training and opportunities to grow within the company. You will learn to identify client opportunities, coordinate with teams, and ensure satisfaction

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Professional, friendly, and customer-focused demeanor.
• Strong listening and relationship-building abilities.
• Good organizational and time management skills.
• Goal-oriented and motivated to learn.
• Strong problem-solving abilities.
• Reliable, adaptable, and detail-oriented.
• Previous account support, customer service, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Communicate with clients and customers in a professional manner.
• Learn about client needs and provide appropriate information.
• Follow up with existing and prospective clients.
• Support customer satisfaction and relationship-building initiatives.
• Identify opportunities to introduce relevant products or services.
• Assist with customer outreach and promotional activities.
• Maintain organized records of client interactions and follow-ups.
• Communicate client feedback and requests to appropriate team members.
• Help resolve routine customer concerns and questions.
• Support customer retention and acquisition initiatives.
• Collaborate with team members to achieve service and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal communication

Customer-focused demeanor

Organizational skills

Time management

Problem-solving

Detail-oriented

Adaptable

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated Client Account Representative to help maintain strong client relationships, support account activities, and assist with customer needs. This opportunity is ideal for individuals who enjoy communication, relationship building, and developing practical experience in customer service and business development.

Responsibilities

• Communicate with clients and customers in a professional manner.
• Learn about client needs and provide appropriate information.
• Follow up with existing and prospective clients.
• Support customer satisfaction and relationship-building initiatives.
• Identify opportunities to introduce relevant products or services.
• Assist with customer outreach and promotional activities.
• Maintain organized records of client interactions and follow-ups.
• Communicate client feedback and requests to appropriate team members.
• Help resolve routine customer concerns and questions.
• Support customer retention and acquisition initiatives.
• Collaborate with team members to achieve service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Professional, friendly, and customer-focused demeanor.
• Strong listening and relationship-building abilities.
• Good organizational and time management skills.
• Goal-oriented and motivated to learn.
• Strong problem-solving abilities.
• Reliable, adaptable, and detail-oriented.
• Previous account support, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands‑on client relationship and account experience
• Performance‑based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching