Account Relationship Associate

Huntington; Houston, Northern (TX, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Huntington is seeking a senior level Account Relationship Associate to deliver Simply the Best customer service and support for client accounts in a fast-paced sales environment. The role involves administrative tasks, relationship development, and problem solving to maintain and grow client trust.

The position requires a high school diploma or GED and at least three years of clerical support experience, with a strong emphasis on communication, organization, and multitasking.

Qualifications

• High School Diploma or GED required.
• 3 years in a clerical support role required.

Responsibilities

• Provide administrative support for one or more account officers, including typing, filing, and answering telephones.
• Manage day-to-day client interactions and maintenance of the relationship.
• Advise and counsel on bank products and services.
• Research, analyze, and resolve complex account problems.
• Prepare memos and correspondence for clients, officers, and attorneys.
• Train others on products, services, and related technology.
• Maintain up-to-date knowledge and assist with documentation.
• Make routine decisions in the absence of an officer.

Skills

Excellent customer service

Written and verbal communication

Organizational skills

Relationship building

Multi-tasking

Education

High School Diploma or GED

Job description

Description Summary

This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Duties & Responsibilities

Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers. Responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship. Fosters and develops internal and external relationships including advising and counseling on bank products and services. Responsible for identifying, researching, analyzing and resolving complex problems with accounts. Assist the sales function or an officer by processing and maintaining complete and accurate documentation. Compiles information, composes memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others. Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology. Makes routine decisions in the absence of an officer. Performs other duties as assigned.

Basic Qualifications

• High School Diploma or GED required
• 3 years in a clerical support role required

Preferred Qualifications

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task PC and internet proficiency

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Company Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values-simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

We endeavor to make this site accessible to any and all users.

Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

Legal Disclaimers

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