Account Relationhsp Assoc. - Sr

Huntington Bancshares, Inc.; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

retirement plan

Job summary

Huntington Bancshares, Inc. seeks a senior-level Account Relationship Associate in the New York area to deliver outstanding service and manage client relationships. The role supports account officers, handles documentation, and advises on bank products.

The candidate should excel in customer service, communication, and organization, capable of multitasking, and comfortable training others on systems and processes.

Qualifications

• High School Diploma or GED required.
• 3 years in a clerical support role required.
• Strong customer service, communication, and organizational skills preferred.

Responsibilities

• Provides administrative support for sales for one or more account officers.
• Manages day-to-day client interactions and servicing of the relationship.
• Advises and counsels on bank products and services to build relationships.
• Identifies, researches, analyzes and resolves complex account issues.
• Processes and maintains complete documentation for the sales function.
• Prepares memos and correspondence for clients and officers.
• Stays up-to-date on products and systems and may train others.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

PC proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Summary:

This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Duties & Responsibilities:

• Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers.
• Responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship.
• Fosters and develops internal and external relationships including advising and counseling on bank products and services.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Assist the sales function or an officer by processing and maintaining complete and accurate documentation.
• Compiles information, composes memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma or GED required
• 3 years in a clerical support role required

Preferred Qualifications:

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task
• PC and internet proficiency

Exempt Status: (Yes not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.