Account Relationhsp Assoc. - Sr

0101 The Huntington National Bank; United States; Hybrid; USD 52,000 - 72,000; Full time

Job summary

The Huntington National Bank seeks a senior Account Relationship Associate to provide Simply the Best customer service and support for account officers and clients. You will handle administrative tasks, nurture client relationships, and advise on bank products, with a blended in-office and remote work setup that leverages our flexible office arrangements.

Qualifications

• High School Diploma or GED required.
• 3 years in a clerical support role required.

Responsibilities

• Provide administrative support for a sales function for one or more account officers.
• Manage day-to-day client interactions and account servicing.
• Advise on Huntington bank products and services.
• Identify and resolve complex account issues.
• Prepare client memos and correspondence for clients and officers.
• Maintain knowledge of products and systems and train others.

Skills

Customer service

Communication skills

Organizational skills

Relationship building

Multitasking

PC proficiency

Education

High School Diploma or GED

Job description

Description Summary: This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Duties & Responsibilities

• Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers.
• Responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship.
• Fosters and develops internal and external relationships including advising and counseling on bank products and services.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Assist the sales function or an officer by processing and maintaining complete and accurate documentation.
• Compiles information, composes memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Basic Qualifications

• High School Diploma or GED required
• 3 years in a clerical support role required

Preferred Qualifications

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task
• PC and internet proficiency

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No Workplace Type

Office

Our Approach to Office Workplace Type

We’re combining the best of both worlds: in-office and work from home.

Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.

Welcome to Huntington!

At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other.

We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way you save money, our actions can have a huge impact.

Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking.

Those are our values—simple but powerful. Each of them pushes us to do the right thing, to do right by people. Because people are what matter.

If that sounds like you, we hope you’ll apply to join our team.

To learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout. We endeavor to make this site accessible to any and all users.

Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity.

Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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