Account Relations Specialist II — Hybrid & Finance Tracking

Canon USA & Affiliates; Melville (NY); Hybrid; USD 23,000 - 40,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. in Melville, NY seeks an Account Relations Representative II to oversee financial aspects of promotions for a group of accounts and ensure accuracy in reconciliations. You will collaborate across teams to resolve discrepancies and drive operational excellence.

This full-time, hybrid role requires office presence Monday–Wednesday with remote work the remaining days, and may adjust by business needs.

Qualifications

• Requires general education and/or vocational training, plus 1 to 2 years of related experience.
• Bachelor's degree in Business Management or in a relevant field or equivalent experience is preferred.
• MS Office and Google Workspace experience, with advanced skill in Excel and Google Sheets (such as Pivot Tables, VLOOKUP/XLOOKUP, and standard data manipulation functions).
• Strong communication skills with the desire to cultivate positive, long-term working relationships across various businesses
• Strong analytical mindset with proven troubleshooting skills to resolve complex account or workflow discrepancies.
• Exceptional multi-tasking and organizational abilities to manage competing deadlines across multiple client accounts simultaneously.

Responsibilities

• Oversee and track the financial aspects related to promotions for a group of accounts.
• Drive operational excellence and maximize client satisfaction within BPG and Client Services.
• Represent the organization by delivering customer support, responding to inquiries, and troubleshooting product and operational issues.
• Oversee dealer-account operations including marketing program coordination, contract coordination, and system support.
• Manage Sales Fund, claim validation, credit issuance, and post-audit resolution.
• Drive process improvements and develop SOPs while ensuring SOX compliance.

Skills

Communication skills

Analytical mindset

Multi-tasking

Organizational abilities

Education

Bachelor's degree in Business Management or relevant field

General education or vocational training

Tools

Excel

Google Sheets

Job description

Canon U.S.A., Inc. in Melville, NY seeks an Account Relations Representative II to oversee financial aspects of promotions for a group of accounts and ensure accuracy in reconciliations. You will collaborate across teams to resolve discrepancies and drive operational excellence.

This full-time, hybrid role requires office presence Monday–Wednesday with remote work the remaining days, and may adjust by business needs.