Client Relations Manager – Workplace Coffee Services

Canteen North America; Wood Dale (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is seeking a Client Relations Manager in the United States to manage key client accounts, strengthen relationships, and ensure service excellence across operations. You will collaborate with internal teams to enhance client retention and satisfaction, monitor outcomes, and identify opportunities for expanded engagement.

The role requires strong communication, cross-functional collaboration, and proficiency with CRM tools and the Microsoft Office Suite.

Qualifications

• 3+ years of experience in client relations, account management, customer success, or a related field.
• Strong interpersonal communication, and presentation skills.
• Proven ability to manage multiple accounts and conflicting priorities.
• Problem solving mindset with a high level of professionalism.
• Experience working cross functionally with internal teams.
• Proficiency in CRM tools (preferred).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software.
• High level of organization and attention to detail.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and nurture strong, long term client relationships.
• Understand client needs and provide tailored service and solutions.
• Collaborate with internal departments to ensure seamless client support.
• Monitor client satisfaction and implement improvement strategies.
• Proactively identify opportunities to expand client engagement.
• Track client issues, follow up on resolutions, and ensure timely communication.
• Prepare reports, updates, and presentations for leadership and clients.
• Support overall client success initiatives.

Skills

Client relations

Account management

Communication

Cross-functional collaboration

Presentation skills

Organization

CRM tools

Route management software

Multitasking

Tools

CRM tools

Excel

Word

Outlook

PowerPoint

Route management software

Job description

Canteen is seeking a Client Relations Manager in the United States to manage key client accounts, strengthen relationships, and ensure service excellence across operations. You will collaborate with internal teams to enhance client retention and satisfaction, monitor outcomes, and identify opportunities for expanded engagement.

The role requires strong communication, cross-functional collaboration, and proficiency with CRM tools and the Microsoft Office Suite.