Account Reactivation & Development Specialist

American Management Association; Town of Harrietstown (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

American Management Association (AMA) is hiring Business Development Representatives responsible for reactivating dormant accounts and supporting current customers with planning their employees' professional development needs.

The role involves contacting dormant accounts to assess training needs, maintaining accurate customer profiles, executing corporate marketing strategies, and delivering exceptional service. Daily scheduling and related duties are expected for this on-site U.S. position.

Qualifications

• Bachelor's degree preferred.
• 2+ years of customer service experience preferred.
• Strong communication skills required.
• Solid time management and organizational skills.
• Highly motivated and completion driven.
• Applicant must be able to commute to Saranac Lake on a daily basis.

Responsibilities

• Contact dormant accounts and inquire about customers’ training needs
• Ensure that customer profiles have accurate contact information
• Execute corporate marketing strategies
• Provide exceptional customer service when interacting customers
• Plan and organize daily work schedule
• Other related duties

Skills

Strong communication skills

Time management

Customer service experience

Education

Bachelor's degree preferred

Job description

American Management Association (AMA) is hiring Business Development Representatives responsible for reactivating dormant accounts and supporting current customers with planning their employees' professional development needs.

The role involves contacting dormant accounts to assess training needs, maintaining accurate customer profiles, executing corporate marketing strategies, and delivering exceptional service. Daily scheduling and related duties are expected for this on-site U.S. position.