Account & Project Coordinator — Customer Success

Berlinpackaging; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive PTO including vacation, e/

Profit sharing

401(k) with company match

Medical, Dental, and Vision insurance

Health Savings Account (HSA)

Flexible spending accounts (FSAs)

Paid parental leave for up to 12weeks

Tuition reimbursement

529 college savings plan

Employee Assistance Program

Job summary

Berlin Packaging is seeking an Account Coordinator to manage accounts, coordinate onboarding, and drive price accuracy with cross-functional teams. You will handle orders, invoicing, and CRM updates while fostering strong customer relationships.

You will support pricing initiatives, liaise with sales and supply chain, and help ensure on-time delivery with accurate documentation. This role emphasizes data-driven decisions and a proactive customer-centric mindset.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role with a customer-centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business.
• Strong interpersonal and communication skills including written, verbal, and active listening.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery.
• Serve as project manager for new customer launches; manage multiple SKUs with sales and supply chain.
• Process customer invoices and conduct soft collections as needed.
• Maintain and update sales records within CRM; prepare and review reports.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Coordinate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop action plans.
• Demonstrate Berlin Values: work ethic, teamwork, loyalty, innovation, productivity and profits.

Skills

Account support

Project management

Customer service

Data analytics

CRM tool

Pricing support

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Berlin Packaging is seeking an Account Coordinator to manage accounts, coordinate onboarding, and drive price accuracy with cross-functional teams. You will handle orders, invoicing, and CRM updates while fostering strong customer relationships.

You will support pricing initiatives, liaise with sales and supply chain, and help ensure on-time delivery with accurate documentation. This role emphasizes data-driven decisions and a proactive customer-centric mindset.