Account Coordinator

Berlin Packaging; Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive PTO

Profit sharing

401(k) with company match

Medical insurance including dental

Tuition reimbursement

Job summary

Berlin Packaging is looking for an Account Coordinator in Des Moines, Iowa. The role involves customer service, order processing, and project management responsibilities. Ideal candidates should have at least 2 years of experience in an account support role, a customer-centric mindset, and strong problem-solving skills. The position offers competitive compensation and comprehensive benefits including PTO, 401(k), and health insurance. Join a company that values innovation and teamwork.

Qualifications

• 2+ years in an account support role.
• Ability to complete tasks with limited guidance.
• Highly organized and detail-oriented.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders and act as a liaison.
• Manage internal activities from order placement through delivery.

Skills

Customer centric mindset

Project management skills

Analytical skills

Interpersonal and communication skills

Time management skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Job description

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry.

We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Our "Anything is Possible" mindset and winning culture create a 2,000+ employee community with engagement scores that are twice the national average.

We are seeking an Account Coordinator, who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable analysis.

Key Accountabilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
• Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level.
• Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.

Knowledge, Skills, Abilities

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

How is our Account Coordinator role different than other Account Coordinator roles?

A day in the life of a Berlin Account Coordinator could entail customer status meetings first thing in the morning followed by prioritizing production with manufacturers in the afternoon and closing the day by entering and billing purchase orders.

Compensation and Benefits

• Competitive PTO including vacation, personal days, holidays, and sick time
• Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical insurance including dental insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Vision insurance options
• Paid parental leave for up to 12 weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored life insurance with optional voluntary life insurance
• Company sponsored short- and long-term disability

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

• Please note that any salary information shared is a general guideline only. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.
• This position is not eligible for sponsorship.
• Berlin Packaging maintains a smoke-free workplace.