Customer Success & Projects Coordinator

Berlin Packaging; Ankeny (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive PTO

Profit sharing

401(k) with company match

Medical insurance

Tuition reimbursement

Employee Assistance Program

Job summary

Berlin Packaging, located in Ankeny, Iowa, seeks an Account Coordinator to enhance customer service and manage project details involving order processing and coordination. The successful candidate will play a key role in customer onboarding, product sourcing, and pricing initiatives. Ideal applicants have a Bachelor's degree and 2+ years of experience in account support, alongside strong project management and organizational skills. Benefits include competitive PTO, profit sharing, and a 401(k) plan with company match.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders and act as a liaison between employees and customers.
• Serve as project manager for new customer launches.

Skills

Customer centric mindset

Project management skills

Problem solving skills

Interpersonal and communication skills

Organization and detail orientation

Time management skills

Technologically savvy

Education

Bachelor’s degree preferred

2+ years in account support role

Job description

Berlin Packaging, located in Ankeny, Iowa, seeks an Account Coordinator to enhance customer service and manage project details involving order processing and coordination. The successful candidate will play a key role in customer onboarding, product sourcing, and pricing initiatives. Ideal applicants have a Bachelor's degree and 2+ years of experience in account support, alongside strong project management and organizational skills. Benefits include competitive PTO, profit sharing, and a 401(k) plan with company match.