Account Processing Specialist

Us Bank; Knoxville (TN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

Term life insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a detail-oriented documents processor in Knoxville, TN to support customer accounts. You will enter and update account information, answer inquiries, and compile reports in an in-office setting.

Responsibilities include processing documents, classifying information, and providing administrative support while maintaining high levels of service. Schedule is 8am–5pm, Monday–Friday, with in-office presence 3+ days a week.

Qualifications

• High school diploma or equivalent.
• Typically three to five years of clerical and customer service experience.

Responsibilities

• Perform document processing and record keeping for customer accounts.
• Enter new account information and update existing accounts.
• Answer customer inquiries and provide administrative support.
• Classify, consolidate and summarize documents and information.
• Prepare reports and support customer service inquiries.

Skills

Customer service

Multi-project management

Verbal communication

Written communication

Problem resolution

Product knowledge

Tools

Microsoft Office

Job description

U.S. Bank seeks a detail-oriented documents processor in Knoxville, TN to support customer accounts. You will enter and update account information, answer inquiries, and compile reports in an in-office setting.

Responsibilities include processing documents, classifying information, and providing administrative support while maintaining high levels of service. Schedule is 8am–5pm, Monday–Friday, with in-office presence 3+ days a week.