Account & Order Management Specialist

Automatic Data Processing, Inc.; Sparks Corner (MD); On-site; USD 70,000 - 83,000; Full time

Job summary

iRF Solutions in Sparks, MD is seeking a Customer Service Representative (Level 2) to provide top-tier account management, handle order processing, RMAs, and documentation. The role reports to the Sales Manager and requires strong communication, negotiation skills, and ERP experience (Epicor). Onsite in Sparks with a 9/80 schedule; U.S.

security eligibility may apply. Salary range is $70,000 to $83,000 annually, with opportunities to impact delivery performance, backlog reporting, and customer

Qualifications

• Bachelor’s Degree with 2+ years in sales or customer service, or 2 years post-secondary with 6+ years in sales or customer service.
• Must obtain/maintain export eligibility (e.g., U.S. Person status for ITAR work) if applicable.
• Organized and personable with strong negotiation and problem-solving skills.
• Excellent verbal and written communication; able to collaborate with customers and coworkers.
• Familiar with ERP systems, preferably Epicor; manufacturing environment experience a plus.
• Proficient in Microsoft Office and advanced computer skills; pass pre-employment drug screening and background check.

Responsibilities

• Account management and customer communication; build relationships with internal and external customers.
• Primary contact for order management, expediting, and customer scorecards.
• Enter and process customer purchase orders into ERP; verify details against POs and contracts.
• Coordinate cross-functional teams to manage orders, expedite, and recover late items.
• Prepare order-related documentation and ensure compliance with ISO 9001 and export controls.

Skills

Bachelor’s Degree

2 years sales/customer service

Export eligibility

ERP systems (Epicor)

Microsoft Office

Organized & personable

Education

Bachelor’s Degree

Associates Degree + 6 years exp.

Tools

Epicor ERP

Microsoft Office

Job description

iRF Solutions in Sparks, MD is seeking a Customer Service Representative (Level 2) to provide top-tier account management, handle order processing, RMAs, and documentation. The role reports to the Sales Manager and requires strong communication, negotiation skills, and ERP experience (Epicor). Onsite in Sparks with a 9/80 schedule; U.S.

security eligibility may apply. Salary range is $70,000 to $83,000 annually, with opportunities to impact delivery performance, backlog reporting, and customer