Account & Order Management Specialist

Intelligent RF Solutions; Sparks Corner (MD); On-site; USD 70,000 - 83,000; Full time

Job summary

iRF Solutions in Sparks, MD is seeking a Customer Service Representative to manage accounts, process orders, and handle RMAs. You will coordinate with planning, production, and shipping to meet delivery commitments while maintaining ITAR/export compliance.

The role requires a Bachelor’s or equivalent and 2+ years in sales or customer service, with ERP experience (Epicor preferred) and strong communication skills. Onsite 9/80 schedule in Sparks, MD.

Qualifications

• Bachelor’s Degree and 2+ years in sales or customer service, or 2 years post-secondary/associate with 6+ years experience.
• Must be able to obtain/export control eligibility (e.g., U.S. Person for ITAR work).
• Organized and personable with strong negotiation and problem-solving skills.
• Strong verbal and written communication and collaboration with customers and coworkers.
• Familiar with ERP systems (prefer Epicor) and advanced computer skills.

Responsibilities

• Account Management & Customer Communication; primary contact for orders and expediting.
• Enter and process customer purchase orders in ERP; verify order details.
• Coordinate RMAs; track status and disposition with quality and shipping.
• Maintain order documentation and ensure compliance with ISO 9001 and export controls.
• Report on on-time delivery, quality scores, and customer disposition.

Skills

Negotiation

Problem-solving

Verbal and written communication

Organized and personable

Education

Bachelor’s Degree

Associates Degree

Tools

Epicor ERP

Microsoft Office

Job description

iRF Solutions in Sparks, MD is seeking a Customer Service Representative to manage accounts, process orders, and handle RMAs. You will coordinate with planning, production, and shipping to meet delivery commitments while maintaining ITAR/export compliance.

The role requires a Bachelor’s or equivalent and 2+ years in sales or customer service, with ERP experience (Epicor preferred) and strong communication skills. Onsite 9/80 schedule in Sparks, MD.