Account & Order Management Specialist

Toyota Tsusho America; Maryville (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary with Bonus Opportun

Paid Time Off

Medical, Dental and Vision Benefits

Flexible Spending Accounts

14 Paid Company Holidays

401(k) with Company Contribution

Educational Tuition Reimbursement

Job summary

Toyota Tsusho America in Maryville, TN is hiring for a Customer Account Support role. You will serve as the day-to-day operational contact for customer accounts, respond to inquiries about orders, deliveries, and shipment status, and maintain positive relationships through proactive communication.

This position emphasizes order management, coordination with supply chain teams, and routine problem solving. Ideal candidates have 0-2 years in related roles, basic ERP/CRM familiarity, and strong

Qualifications

• High school diploma or GED required.
• 0-2 years in customer service or sales support.
• Familiarity with ERP/CRM systems preferred.
• Strong organizational and time management skills.
• Effective written and verbal communication.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Serve as daily contact for assigned customer accounts and respond to inquiries.
• Process orders, releases, forecasts, and schedule changes; verify details.
• Coordinate with supply chain and logistics to manage inventory and delays.
• Investigate routine service issues and communicate resolutions.
• Maintain customer records and prepare routine reports.

Skills

Organizational skills

Time management

Attention to detail

MS Office

Communication skills

Problem solving

Education

High School Diploma

Associates or Bachelor's preferred

Tools

ERP

CRM

Job description

Toyota Tsusho America in Maryville, TN is hiring for a Customer Account Support role. You will serve as the day-to-day operational contact for customer accounts, respond to inquiries about orders, deliveries, and shipment status, and maintain positive relationships through proactive communication.

This position emphasizes order management, coordination with supply chain teams, and routine problem solving. Ideal candidates have 0-2 years in related roles, basic ERP/CRM familiarity, and strong