Customer Success & Order Fulfillment Specialist

Toyota Tsusho America, Inc.; Maryville (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary with Bonus Opportun

Paid Time Off

Comprehensive Medical, Dental and Vis

Flexible Spending and Health Savings

14 Paid Company Holidays

401(k) with Company Contribution

Educational Tuition Reimbursement

Job summary

Toyota Tsusho America, Inc. in Maryville, MO is seeking a Customer Service / Order Coordination professional to handle day-to-day account activities, respond to inquiries, and ensure accurate documentation.

You will coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams to manage orders, monitor status, and communicate delivery expectations while upholding excellent customer service standards. 0-2 years experience required; Associates preferred; ERP/CRM familiarity are a plus.

Qualifications

• Basic understanding of customer service and order fulfillment processes.
• Familiarity with business systems (ERP, CRM) preferred.
• General understanding of supply chain or product flow is a plus.
• 0–2 years of experience in customer service, sales support, supply chain or administrative roles.
• Strong organizational and time management skills.
• Attention to detail and accuracy in transactional work.

Responsibilities

• Serve as the day-to-day operational contact for assigned customer accounts.
• Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status.
• Maintain positive customer relationships through timely communication and follow up.
• Ensure customer requests are documented and communicated to appropriate internal teams.
• Order Management: Process purchase orders, order releases, forecasts, and customer schedule changes.
• Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions.
• Monitor order status from receipt through delivery.
• Maintain accurate customer account documentation within ERP systems.
• Supply Chain Coordination: Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders.
• Monitor inventory availability and communicate shortages or potential delays.
• Assist with scheduling shipments and delivery priorities.
• Support production planning by communicating customer demand changes.
• Customer Service: Investigate and resolve routine customer service issues.
• Escalate complex operational issues to senior team members.
• Communicate shipment delays and recovery plans to customers.
• Maintain professional customer interactions.
• Reporting & Documentation: Maintain customer records and transaction history.
• Prepare routine customer reports.
• Monitor open orders and backorder reports.
• Ensure documentation complies with company procedures.
• Continuous Improvement: Identify opportunities to improve customer service processes.
• Participate in team meetings and training.
• Learn company products, systems, and business processes.

Skills

Organizational skills

Time management

Attention to detail

Microsoft Office

Written communication

Verbal communication

Multitasking

Problem solving

Education

High School diploma or GED

Associates or Bachelor Degree preferred

Tools

ERP systems

CRM

Job description

Toyota Tsusho America, Inc. in Maryville, MO is seeking a Customer Service / Order Coordination professional to handle day-to-day account activities, respond to inquiries, and ensure accurate documentation.

You will coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams to manage orders, monitor status, and communicate delivery expectations while upholding excellent customer service standards. 0-2 years experience required; Associates preferred; ERP/CRM familiarity are a plus.