Account Ops Coordinator - Remote

CBRE Group, Inc.; Columbus (OH); Remote; USD 42,000 - 60,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Operations Coordinator in Columbus to execute basic operational processes for work order management and service partner follow-up.

This role is part of the Contract Quality Management function, ensuring contractual services are delivered to meet requirements. The position involves collaborating with customers, service providers, and internal teams, managing routine and non-routine tasks, and delivering outputs by following defined procedures under close

Qualifications

• Experience coordinating routine and non-routine work orders.
• Proficient in communicating with customers, service providers, and teammates.
• Ability to follow defined procedures and escalate issues.

Responsibilities

• Resolve maintenance repair work orders in a timely manner.
• Assist with dispatching, scheduling, and post-service activities.
• Attend periodic weekly calls with clients to review project and work order status.
• Collaborate with internal groups to communicate customer requirements and resolve challenges, issues, or opportunities.

Job description

About the Role:

As a CBRE Account Operations Coordinator, you will execute basic operational processes for work order management and service partner follow-up.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Work with customers, service providers, and employees performing routine and non-routine activities.


• Assist small to medium clients to achieve objectives. This includes coordinating processes, controls, cost, information, communications, and quality.


• Resolve maintenance repair work orders in a timely manner. Assist with dispatching, scheduling, and post-service activities.


• Attend periodic weekly calls with clients to review the status of projects and work orders.


• Work with internal groups to communicate customer requirements and resolve any challenges, issues, or new opportunities.


• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.


• Impact through clearly defined duties, methods, and tasks are described in detail.


• Deliver own output by following defined procedures and processes under close supervision and guidance.