Account Ops Coordinator - Remote

CBRE; Columbus (OH); Remote; USD 29,000 - 42,000; Full time

Job summary

CBRE in Columbus, OH is hiring an Account Operations Coordinator to execute basic operational processes for work order management and service partner follow-up within Contract Quality Management. You will coordinate with customers, providers and internal teams, assist small to mid-size clients to achieve objectives, and dispatch, schedule, and follow up on maintenance work orders.

A High School Diploma and MS Office proficiency are required.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Coordinate work orders and service partner follow-up with customers, providers, and employees.
• Assist small to medium clients to achieve objectives, coordinating processes, controls, cost, information, communications, and quality.
• Resolve maintenance repair work orders in a timely manner, assist with dispatching, scheduling, and post-service activities.
• Attend periodic weekly calls with clients to review the status of projects and work orders.
• Work with internal groups to communicate customer requirements and resolve challenges, issues, or new opportunities.
• Follow existing procedures to solve straightforward problems under close supervision.

Skills

Communication

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

About the Role: As a CBRE Account Operations Coordinator, you will execute basic operational processes for work order management and service partner follow-up. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Work with customers, service providers, and employees performing routine and non-routine activities.
• Assist small to medium clients to achieve objectives. This includes coordinating processes, controls, cost, information, communications, and quality.
• Resolve maintenance repair work orders in a timely manner. Assist with dispatching, scheduling, and post-service activities.
• Attend periodic weekly calls with clients to review the status of projects and work orders.
• Work with internal groups to communicate customer requirements and resolve any challenges, issues, or new opportunities.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Ability to calculate simple figures such as percentages, discounts, and markups.
• Schedule Friday to Tuesday, 4:00 PM-12:30 AM ET; Wednesday-Thursday off.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Operations Coordinator position is $29.000 annually or $13.94 per hour and the maximum salary for the Account Operations Coordinator position is $41.600 annually or $20 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.