Account Support Associate

CBRE Group, Inc.; New York, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate to deliver exceptional customer service and administrative support for a large Business Unit, Facility, or Account. You will handle client inquiries, manage contract scope, and drive cost-saving opportunities while coordinating vendors and overseeing billing activities.

This role emphasizes financial attention, data analysis, and adherence to Health & Safety requirements, with a focus on accurate reporting and process improvement.

Qualifications

• 3-4 years of job-related experience.
• Understanding of processes, procedures, systems within the function.
• Ability to communicate complex content concisely.
• Proficient in Word, Excel, Outlook and related Office tools.
• Strong organizational skills and analytical mindset.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure work aligns with it.
• Identify cost-saving opportunities to maximize savings.
• Coordinate and onboard vendors; manage paperwork.
• Review invoices; code cost centers; assist in billing and quotations.
• Approve maintenance billing and projects per agreements.
• Prepare financial reports for AR, AP and POs.
• Provide monthly reporting support for contracts and BU reviews.
• Support Health & Safety compliance and maintain QHSE documents.
• Gather data and identify solutions for complex problems.
• Suggest process improvements to boost team efficiency.

Skills

Customer service

Administrative support

Data analysis

Financial awareness

MS Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.