Account Operations Manager-Napa

CBRE; Napa (CA); On-site; USD 111,000 - 151,000; Full time

Job summary

CBRE Account Operations Manager role seeks an experienced supervisor to lead maintenance staff and safety programs for facilities, ensuring contract quality and KPI adherence. You will oversee staffing, coaching, and performance reviews while coordinating daily activities and vendor relations.

With a focus on cost efficiency and compliant operations, you will drive process improvements, playbooks, and account delivery. Leadership and cross‑functional collaboration are essential in this position.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.

Responsibilities

• Provide formal supervision to employees and oversee training and development.
• Conduct performance evaluations and coaching; oversee recruiting and hiring.
• Coordinate and manage daily activities; set schedules and cross‑train staff.
• Mentor and coach as needed; track deadlines and ensure KPIs are met.
• Identify sale opportunities and promote capabilities to potential clients.
• Monitor vendor performance on outsourced contracts and verify SLAs.
• Ensure safety and compliance with national, state, and local codes.
• Develop operational playbooks and service delivery plans.
• Analyze and optimize utility rate structures for cost reductions.

Skills

Leadership

Staffing

Training

Mentoring

Performance management

Microsoft Office

Organizational skills

Mathematics

Effective communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self-perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high‑level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium‑sized facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Promote organizational capabilities and identify sale opportunities to potential clients.

Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.

Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.

Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.

Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.

Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.

Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mindset.

Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Operations Manager position is $111,000 annually and the maximum salary for the Account Operations Manager position is $151,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and affirmative action Employer (Women/Minorities/Persons with Disabilities/US Veterans)