Account Operations Specialist - Spanish Proficiency Required

MegaCorp Logistics; Wilmington, Northern (NC, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Flex holidays

Gym membership

Annual parties

Birthday celebrations

Company outings

Job summary

MegaCorp Logistics is seeking an Account Operations Specialist with Spanish proficiency to support account managers, negotiate shipment rates, and manage carrier relations. The role requires effective bilingual communication and quick problem solving in a fast-paced logistics environment.

The position emphasizes accuracy, timely updates in HERO software, and coordinating shipments from origin to destination, ensuring on-time delivery and cost tracking. Competitive benefits accompany the role.

Qualifications

• Bilingual English/Spanish communication in a professional business environment.
• High school diploma or GED; bachelor’s degree preferred.
• 1+ year in freight brokerage or logistics preferred.
• Ability to communicate with Spanish-speaking customers and carriers.

Responsibilities

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Skills

Customer service

Communication

Multitasking

Problem solving

Spanish proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

HERO software

Job description

Take your career to the next level at MegaCorp. Explore our open positions and join a team that’s shaping the future of logistics. Search by location for current openings or sign up for new job alerts delivered to your inbox.

Account Operations Specialist - Spanish Proficiency Required

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Job Description: Operations Specialist | Spanish Proficiency Required

Key Responsibilities:

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Qualifications:

• High school diploma or GED required; bachelor’s degree preferred.
• This position regularly communicates with Spanish-speaking customers, carriers, and/or business partners, and candidates must be able to communicate effectively in both English and Spanish in a professional business environment.
• 1+ year in freight brokerage or logistics preferred.

Skills Needed:

• Strong customer service and communication skills.
• Detail-oriented with the ability to multitask.
• Motivated and thrives in a fast-paced environment.
• Quick learner and problem solver.

Top Notch Training:

• Hands on learning with current broker team
• Operational excellence reviews
• Commission on Account
• Medical, dental, vision, and life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

Operations Specialist - Hourly Full Time Position with commission

Join us — We’re shaping the future of logistics.

We are MegaCorp — driven by a shared purpose to elevate logistics and redefine industry standards.

We aim to support your overall well-being as you contribute to our collective success.