Bilingual Account Operations Specialist (Spanish)

MegaCorp Logistics; Wilmington, Northern (NC, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Flex holidays

Gym membership

Annual parties

Birthday celebrations

Company outings

Job summary

MegaCorp Logistics is seeking an Account Operations Specialist with Spanish proficiency to support account managers, negotiate shipment rates, and manage carrier relations. The role requires effective bilingual communication and quick problem solving in a fast-paced logistics environment.

The position emphasizes accuracy, timely updates in HERO software, and coordinating shipments from origin to destination, ensuring on-time delivery and cost tracking. Competitive benefits accompany the role.

Qualifications

• Bilingual English/Spanish communication in a professional business environment.
• High school diploma or GED; bachelor’s degree preferred.
• 1+ year in freight brokerage or logistics preferred.
• Ability to communicate with Spanish-speaking customers and carriers.

Responsibilities

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Skills

Customer service

Communication

Multitasking

Problem solving

Spanish proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

HERO software

Job description

MegaCorp Logistics is seeking an Account Operations Specialist with Spanish proficiency to support account managers, negotiate shipment rates, and manage carrier relations. The role requires effective bilingual communication and quick problem solving in a fast-paced logistics environment.

The position emphasizes accuracy, timely updates in HERO software, and coordinating shipments from origin to destination, ensuring on-time delivery and cost tracking. Competitive benefits accompany the role.