Account Operations Specialist

MegaCorp Logistics; Morgantown (WV); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Commission

Medical insurance

Dental insurance

Vision insurance

401K matching

PTO

Flex holidays

Gym membership

Company outings

Annual parties

Job summary

MegaCorp Logistics, LLC is seeking an Operations Specialist in Morgantown, WV. The role supports Account Managers by managing carrier relationships, negotiating rates, and coordinating shipments to ensure timely delivery. You will use HERO software for tracking, document costs, and resolve issues with clients and carriers.

Minimum high school diploma or GED is required; a bachelor’s degree is preferred. Prior freight brokerage or logistics experience of 1+ year is desired.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 1+ year in freight brokerage or logistics preferred.

Responsibilities

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Skills

Customer service

Communication

Detail-oriented

Multitask

Problem solver

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

HERO software

Job description

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Job Description: Operations Specialist

Key Responsibilities

• Assist Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers for smooth delivery.
• Review carrier performance for future shipments.
• Act as liaison between clients, carriers, and shippers.
• Track changing rates and choose the best deal.
• Resolve in-transit issues and ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment info in software.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 1+ year in freight brokerage or logistics preferred.

Skills Needed

• Strong customer service and communication skills.
• Detail-oriented with the ability to multitask.
• Motivated and thrives in a fast-paced environment.
• Quick learner and problem solver.

Top Notch Training

• Hands on learning with current broker team
• Peer mentorship
• Operational excellence reviews
• 2 week new hire training

Mega Awesome Perks

• Commission on Account
• Medical, dental, vision, and life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

MegaCorp Logistics, LLC is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact the HR Department at [phone] ext. 1030

Operations Specialist - Hourly Full Time Position with commission

$36,000 - $36,000 USD