Account Operations Specialist

001 Brown & Brown, Inc; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits

401k matching

Student Loan Assistance

Job summary

Brown & Brown is seeking an Account Operations Specialist for our Newtown Square, PA office. The role supports Accounting, Claims, Premium, and Employer Groups by processing reimbursements, managing ACHs, and ensuring accurate premium billing and compliance.

You will maintain records in ESL systems, coordinate producer documentation, and assist cross-functionally with teams to uphold data security and HIPAA standards. A detail-focused, multi-tasking mindset is essential.

Qualifications

• High school diploma required; associate or bachelor's degree preferred.
• 0-2 years of administrative, insurance, accounting, or financial services experience beneficial.
• Exposure to insurance or healthcare industry is a plus but not required.

Responsibilities

• Prepare and distribute Explanation of Reimbursements (EORs) to brokers, TPAs, and employer groups.
• Coordinate claim reimbursement processing, including obtaining ACH authorization forms and managing special handling requests.
• Maintain accurate contact records for EOR distribution and premium billing within ESL systems.
• Support accounting operations by coordinating commission ACH forms and maintaining required producer W9 documentation.
• Track compliance requirements and elevate missing documentation when needed.
• Maintain organized electronic records and processing logs within ESL office systems.
• Provide updates to internal teams and assist with coordination between Accounting, Claims, and Operations.
• Ensure adherence to HIPAA, data security standards, and internal operating procedures.

Skills

Attention to detail

Microsoft Excel

Verbal communication

Written communication

Multi-tasking

Insurance industry knowledge

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Excel

Outlook

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking an Account Operations Specialist to join our growing team in Newtown Square, PA!

The Accounting Operations Specialist provides administrative processing support within the Medical Stop Loss division of One80 Intermediaries. This role supports Accounting, Claims, Premium, and Employer Groups by processing claim reimbursement communications, obtaining premium back up when needed, issuing premium late notices, ACH processing documentation, and compliance tracking. This role is critical to ensuring accurate financial transactions, regulatory compliance, and professional communication with brokers and clients.

How You Will Contribute:

• Prepare and distribute Explanation of Reimbursements (EORs) to brokers, TPAs, and employer groups.
• Coordinate claim reimbursement processing, including obtaining ACH authorization forms and managing special handling requests.
• Maintain accurate contact records for EOR distribution and premium billing within ESL systems.
• Support accounting operations by coordinating commission ACH forms and maintaining required producer W9 documentation.
• Track compliance requirements and elevate missing documentation when needed.
• Maintain organized electronic records and processing logs within ESL office systems.
• Provide updates to internal teams and assist with coordination between Accounting, Claims, and Operations.
• u Ensure adherence to HIPAA, data security standards, and internal operational procedures.

Skills & Experience to be Successful:

• High school diploma required, associate or bachelor's degree preferred.
• 0-2 years of administrative, insurance, accounting, or financial services experience.
• Insurance or healthcare industry exposure is a plus but not required.
• Strong attention to detail and accuracy.
• Ability to manage multiple deadlines.
• Professional written and verbal communication skills.
• Basic understanding of financial transactions and documentation.
• Proficiency in Microsoft Office (especially Excel and Outlook).

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater "WE"-never "me." While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies ("Recruiting Vendors"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.