Express Account Specialist

Arrowhead Programs; Fort Wayne (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, Vision

401k and Student Loan Assistance

Paid Time Off and Holidays

Job summary

Arrowhead Programs is seeking an Express Account Specialist in Fort Wayne, IN. This role involves managing customer service inquiries for Express business, ensuring high-level professional support.

The candidate should have 2+ years of experience in property & casualty insurance, excellent communication skills, and a keen attention to detail. Work is hybrid, combining office duties with remote work opportunities.

Qualifications

• 2+ years of property & casualty insurance experience.
• Must have or be willing to obtain an Indiana Property & Casualty license.
• Professional insurance designation preferred.

Responsibilities

• Manage day-to-day Express business customer service inquiries.
• Work with insurance carriers regarding policies and coverages.
• Assist in overall department workload by handling certificate issuance.

Skills

Customer service excellence

Attention to detail

Problem-solving skills

Communication skills

Negotiation skills

Education

College degree

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

## Express Account SpecialistApplyremote type: Hybrid Workinglocations: Ft. Wayne, IN, USAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R26\_0000002196Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**Brown & Brown** is seeking an **Express Account Specialist** to join our growing team in **Fort Wayne, IN!**The Express Account Specialist is responsible for the management of day‐to‐day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high‐level of professional customer service excellence and within the prescribed response times. This individual operates at a low‐to‐intermediate skill and knowledge level, under a moderate+ level of supervision by the VP/Express Team Leader depending on individual’s experience to date.**How You Will Contribute:*** Work with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.* Learning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.* Learn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.* Provide, with a positive attitude, a high level of support to brokers and individual customers.* Learn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines. This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.* Success is measured by the strict adherence to company standards and by the degree of service provided to American Specialty’s clients and qualified brokers.* Review and become familiar with the daily bound report. Identifying acceptable risks and exposures to determine applicants are eligible.* Follow‐up on and help/sell to prospects and agents who obtain quotes through Express.**Licenses & Certifications:*** Indiana Property & Casualty license* Professional insurance designation (preferred)**Skills & Experience to be Successful:*** 2+ years of property & casualty insurance experience* College degree (preferred)* High school diploma or equivalent* Must be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible.* Attention to detail and accuracy* Ability to meet required response times for all inquiries.* Excellent oral and written communication are key. Demonstrated listening skills.* Keen problem‐solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.* Ability to develop and maintain productive insurer relationships.* Excellent negotiation, organization, and project management skills.* Polished professional with ambition, solid work ethic and ability to effectively work with and alongside people at all levels.* Computer technologies: Microsoft Outlook, Word, Excel and ability to quickly adapt to internal proprietary software programs.**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.* **Recruiting Vendor Disclosure Statement**Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.**The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.### About UsAt Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact.Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success.Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here.**Own your future. Help shape ours.**### Recruiting Vendor Disclosure StatementBrown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown.In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.**If you are an existing Arrowhead Programs teammate, please** **click here** **to apply to a job on our internal career site.**