Enrollment Specialist

001 Brown & Brown, Inc; Kentucky; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Rx

Dental

Vision

Life Insurance

Disability Insurance

401k

Job summary

Brown & Brown seeks an Enrollment Specialist in Kentucky to support accurate processing of life insurance applications and ensure a smooth enrollment experience for customers. You will review applications, verify data, and collaborate with internal teams to maintain compliance and timely service.

The role emphasizes attention to detail, strong organizational skills, and proactive communication to resolve issues and meet SLAs in a fast-paced environment.

Qualifications

• Strong attention to detail with a focus on accuracy.
• Experience processing applications and verifying data.
• Excellent written and verbal communication skills.

Responsibilities

• Process insurance applications accurately and efficiently.
• Review applications for completeness and request missing information.
• Verify customer data using internal systems and communication.
• Assess applications against basic underwriting requirements.
• Enter key data into multiple systems and ensure consistency.
• Prepare correspondence related to member insurance notices and policy requests.
• Issue insurance coverage materials upon processing.
• Collaborate with internal teams to ensure enrollment policy compliance.

Skills

Microsoft Excel

CRM systems

Data accuracy

Customer service

Time management

Written and verbal communication

Tools

CRM software

Database management

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Enrollment Specialist plays a critical role in supporting and enhancing customer satisfaction by ensuring the efficient processing of applications for life insurance products. This role requires strong attention to detail, a commitment to accuracy, and the ability to work effectively within tight service-level agreements (SLAs). The ideal candidate will be responsible for reviewing and processing new applications while collaborating with internal teams to ensure a seamless enrollment experience.

How You'll Contribute:

• Process insurance applications accurately and efficiently.
• Review applications for completeness, identifying and requesting any missing information.
• Verify customer data using internal systems and/or direct customer communication.
• Assess applications to determine if they meet basic underwriting requirements.
• Ensure accuracy of data files and resolve inconsistencies in submitted information.
• Prepare and send correspondence related to member insurance notices and policy requests.
• Issue insurance coverage materials upon successful application processing.
• Accurately enter key application data into multiple systems.
• Collaborate with internal teams to ensure compliance with enrollment policies and procedures.

Skills to be Successful:

• Strong proficiency in Microsoft Office, especially Excel.
• Experience with CRM systems and database management (preferred).
• Excellent attention to detail with a strong focus on accuracy and timeliness.
• Exceptional interpersonal and customer service skills.
• Ability to work in a fast-paced and evolving environment.
• Strong written and verbal communication skills.
• Effective time management and organizational abilities.

Pay Range $18.00 - $20.00 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits:

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance

Financial Benefits:

• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement

Mental Health & Wellness:

• Free Mental Health & Enhanced Advocacy Services

Beyond Benefits:

• Paid Time Off
• Holidays
• Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater "WE"-never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".