Account Operations Lead — Multichannel Workflow & Delivery

Leo Chicago

Chicago (IL)

On-site

USD 50,000 - 66,000

Full time

1 hour ago

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Job summary

Publicis Groupe's Leo Chicago is seeking an organized, proactive Account Operations Manager to join our Business Leadership team supporting one of our longstanding client partnerships. You’ll help keep complex, omnichannel work moving across multiple brands, connecting teams, managing workflows and approvals, and ensuring work is delivered accurately and on time.

You’ll thrive in a fast-paced environment, bring order to complexity, and keep many moving pieces on track while partnering with

Qualifications

Experience in account operations, account management, production, project coordination, or a similar agency or client-service environment.

Responsibilities

Manage project workflows, schedules, proofs, and approvals in Adobe Workfront and other workflow tools.
Track milestones, deadlines, feedback, and next steps to keep work moving.
Coordinate creative assets and approvals across internal teams, clients, legal, and compliance partners.
Maintain accurate asset versions, project trackers, documentation, and workflow records.
Support integrated work across web, email, SMS, motion, paid media, direct mail, point of sale, and other channels.
Partner closely with Business Leadership, Project Management, Creative and Production teams to anticipate needs and resolve issues.
Identify opportunities to make workflows smarter and more efficient, including through technology and AI-enabled tools.