Client Campaign Operations Coordinator

Publicis Groupe; Chicago (IL); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Flexible working arrangements

Work Your World program

Matching Gifts programs

Medical and voluntary benefits

Paid time off

Job summary

Publicis Digital Experience, part of Publicis Groupe, seeks a Client Account Executive in Chicago to coordinate multi-channel marketing programs across internal teams and vendors. You will manage timelines and ensure on-time, on-budget deliverables while communicating with clients and stakeholders.

The role emphasizes collaboration with Creative, Analytics, and Program Management, handling budgets, approvals, and documentation. A hybrid work model applies with on-site and remote days.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3–5 years of experience in account management, marketing operations, or project coordination
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Detail-oriented with strong follow-through and accountability
• Proficiency in Microsoft Excel, PowerPoint, and Word (required)
• Experience with workflow/project management tools (e.g., Adobe Workfront, Teams, SharePoint) preferred
• CRM or digital marketing platform experience is a plus
• Automotive or enterprise client experience is a plus

Responsibilities

• Support execution of multi-channel marketing programs, including email, CRM, digital, web, and emerging channels
• Maintain timelines, trackers, and deliverables across multiple concurrent projects
• Coordinate campaign launches, production schedules, and program calendars
• Ensure all work follows established workflows, from intake through deployment
• Partner with Creative, Analytics, Program Management, Production, and Legal/Compliance teams to move work forward
• Facilitate clear communication of requirements, timelines, and dependencies across collaborators
• Coordinate external vendors and third-party partners as needed
• Document and distribute meeting notes, action items, and status updates
• Support client communications including status reports, meeting coordination, and deliverable tracking
• Assist in developing presentations, summaries, and client-facing materials
• Ensure all required approvals are obtained and documented prior to launch
• Assist with estimates, vendor quotes, and budget tracking
• Maintain cost trackers and support accurate billing and invoice processing
• Ensure work aligns with approved scope; intensify out-of-scope requests as needed
• Support SOW tracking, updates, and documentation
• Proof and review campaign materials to ensure accuracy and completeness
• Support QA processes and campaign audits
• Partner with internal teams to ensure adherence to legal, privacy, and compliance requirements
• Coordinate recurring reporting deliverables (campaign performance, operational updates)
• Maintain organized program documentation, including timelines, approvals, and reporting
• Ensure all materials are stored and accessible in designated systems (e.g., Workfront, SharePoint, Teams)

Skills

Strong organizational skills

Communication skills

MS Office

Workfront/SharePoint

CRM/digital marketing familiarity

Education

Bachelor’s degree in Business/Marketing/Communications or related field

Tools

Adobe Workfront

Teams

SharePoint

CRM platforms

Job description

Publicis Digital Experience, part of Publicis Groupe, seeks a Client Account Executive in Chicago to coordinate multi-channel marketing programs across internal teams and vendors. You will manage timelines and ensure on-time, on-budget deliverables while communicating with clients and stakeholders.

The role emphasizes collaboration with Creative, Analytics, and Program Management, handling budgets, approvals, and documentation. A hybrid work model applies with on-site and remote days.