Account & Operations Coordinator — AI-Driven Property Mgmt (NYC)

Daisy; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Equity

Job summary

Daisy is building the future of living as a full‑stack, AI‑native property management company for HOAs, co‑ops, and condos. The Account Coordinator role in NYC offers cross‑functional exposure in account management, resident experience, and building operations.

You will handle inquiries, triage issues, and work with Advisory, Compliance, Finance and Operations to ensure prompt delivery of services. Equity is included along with a competitive benefits package.

Qualifications

• 2+ years of Call Center or Customer Service experience.
• Stellar written and verbal communication skills.
• Impeccably organized with strong time management.
• Ability to learn new systems and adapt quickly.
• Experience with Salesforce, Zendesk, Google Suite or similar tools.

Responsibilities

• Gain understanding of real estate and property management to assist inquiries from residents, owners and board members.
• Manage inbound and outbound communications at various stages with timely, professional responses.
• Triage building inquiries and issues using critical thinking to resolve efficiently.
• Identify opportunities to automate and streamline tasks with technology.
• Maintain relationships between Daisy, vendors, and buildings.
• Build rapport by anticipating the needs of Daisy Community members.
• Follow communication scripts and elevate the customer experience with scalable solutions.
• Work cross-functionally with Advisory, Compliance, Finance and Operations.
• Coordinate scheduling of appointments, including vendors, as necessary.
• Assist Account Management team in maintaining relationships and meeting KPIs/OKRs.

Skills

Problem solving

Communication

Time management

Organization

Tools

SalesForce

Zendesk

Google Suite

Job description

Daisy is building the future of living as a full‑stack, AI‑native property management company for HOAs, co‑ops, and condos. The Account Coordinator role in NYC offers cross‑functional exposure in account management, resident experience, and building operations.

You will handle inquiries, triage issues, and work with Advisory, Compliance, Finance and Operations to ensure prompt delivery of services. Equity is included along with a competitive benefits package.