Account Coordinator

Daisy; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Equity

Job summary

Daisy is building the future of living as a full‑stack, AI‑native property management company for HOAs, co‑ops, and condos. The Account Coordinator role in NYC offers cross‑functional exposure in account management, resident experience, and building operations.

You will handle inquiries, triage issues, and work with Advisory, Compliance, Finance and Operations to ensure prompt delivery of services. Equity is included along with a competitive benefits package.

Qualifications

• 2+ years of Call Center or Customer Service experience.
• Stellar written and verbal communication skills.
• Impeccably organized with strong time management.
• Ability to learn new systems and adapt quickly.
• Experience with Salesforce, Zendesk, Google Suite or similar tools.

Responsibilities

• Gain understanding of real estate and property management to assist inquiries from residents, owners and board members.
• Manage inbound and outbound communications at various stages with timely, professional responses.
• Triage building inquiries and issues using critical thinking to resolve efficiently.
• Identify opportunities to automate and streamline tasks with technology.
• Maintain relationships between Daisy, vendors, and buildings.
• Build rapport by anticipating the needs of Daisy Community members.
• Follow communication scripts and elevate the customer experience with scalable solutions.
• Work cross-functionally with Advisory, Compliance, Finance and Operations.
• Coordinate scheduling of appointments, including vendors, as necessary.
• Assist Account Management team in maintaining relationships and meeting KPIs/OKRs.

Skills

Problem solving

Communication

Time management

Organization

Tools

SalesForce

Zendesk

Google Suite

Job description

About Us

Daisy is building the future of living. As a full-stack, AI-native property management company for HOAs, co-ops, and condos, we are modernizing one of real estate's largest and most fragmented industries. By combining technology with exceptional service, we deliver greater transparency for boards, more efficient operations, and a better resident experience.

In just a few years, we've become the 8th largest property management company in NYC, expanded across the tri-state area, and now manage over 5,000 units and $200M+ in building budgets.

Backed by strong growth and recent financing, we are entering our next chapter of growth as we expand Daisy's AI-powered operating model nationwide.

Overview

As the account coordinator, this is an incredibly exciting opportunity to be on the team reinventing what property management can look like for smaller buildings that have been deeply underserved for decades. You'll have a unique opportunity to work cross-functionally in account management, resident experience, and building operations helping to build and scale the Daisy Lite offering.

Responsibilities

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries from condo/co-op residents, owners and board members.
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Utilize critical thinking skills and pattern matching to triage building inquiries and issues so that the problem can be resolved efficiently.
• Identify opportunities to utilize technology to make automate and streamline everyday tasks
• Maintain relationships between Daisy, our network of preferred vendors and Daisy buildings.
• Establish and maintain good rapport by anticipating the needs of our Daisy Community members
• Follow communication "scripts" when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
• Work cross-functionally with departments such as Advisory, Compliance, Finance and Operations to ensure that customers are getting what they need promptly
• Coordinate the scheduling of appointments, including vendors, as necessary
• Assist Account Management team in building and maintaining relationships
• Meet personal, department, and, company KPIs/OKRs

About You

• 2+ years of Call Center or Customer Service experience
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experience with SalesForce, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms
• This is a fast-paced startup environment, requiring flexibility and adaptability to changing needs.
• Excited to work 3 days per week from our Midtown, NYC headquarters

Salary Range

The salary for this position ranges between $70K- $80K. Depending on experience and qualifications, along with equity, and a competitive benefits package.