AR & Collections Lead - AI-Powered Property Mgmt

Daisy; New York (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

Daisy is seeking an Accounts Receivable Manager in New York to own end‑to‑end AR, from billing to collections, across a multi‑entity real estate portfolio. You’ll drive aging reductions, implement SOPs, and collaborate with Finance, Product Operations, and Account Management to automate repetitive tasks.

You will lead communications with residents and boards, establish payment plans, and ensure accurate reporting. Strong AR fundamentals and data fluency are required.

Qualifications

• 4+ years in accounts receivable, collections, or building/property accounting — property management, real estate, or a high‑volume multi‑entity environment strongly preferred
• Working knowledge of NYC co‑op and condo dynamics: common charges vs. maintenance, sponsor arrears, the lien and non‑payment process
• Command of the AR fundamentals: aging, cash application, reconciliation, write‑offs, and the discipline to keep them clean at volume
• Comfort managing many sets of books at once, where each building is its own entity with its own board, budget, and rules
• Strong process mindset: you look for the repeatable pattern in messy work and turn it into a system
• Data fluency — you can pull it, question it, and build a clear narrative from it (Excel to a serious standard; SQL or a BI tool is a plus)
• Clear, direct written communication. Collections is a writing job as much as a numbers job, and tone matters when the reader is a resident or a board president
• High ownership and low ego. You chase the loose ends and close them
• Composure under pressure and the willingness to hold a firm line politely

Responsibilities

• The full AR cycle across our portfolio: billing setup, invoicing, cash application, reconciliation, and month-end AR close
• Aging and collections: own the aging report, set the follow‑up cadence by bucket, and drive DSO and delinquency rates down, building by building
• Delinquency escalation: late notices, payment plans, lien and legal referrals, and coordination with building counsel — with clean documentation at every step
• Resident and board communication on balances: clear, firm, and human, including the hard conversations
• Board‑facing arrears reporting: an accurate, consistent, on‑time picture of collections for every building, with the story behind the numbers
• Special assessments and one‑off billing events: set up, communicated, tracked, and collected
• Bank, lockbox, and payment‑processor reconciliation, and resolution of misapplied or unidentified payments
• The AR SOP library: written, current, and specific enough that a new hire or an offshore teammate can execute without shadowing you
• Automation and AI: partner with Product Operations to replace manual dunning, reminders, reconciliation matching, and reporting with tooling and agents
• Controls and audit readiness: clean records, clear ownership, and no surprises for auditors or boards

Skills

Accounts receivable

Collections

Data fluency

Excel

SQL/BI

Communication

Ownership

Education

Bachelor's degree in accounting or finance

Tools

Yardi

MRI

AppFolio

Buildium

QuickBooks

Bill.com

Stripe

Airtable

n8n

Retool

Zapier

Job description

Daisy is seeking an Accounts Receivable Manager in New York to own end‑to‑end AR, from billing to collections, across a multi‑entity real estate portfolio. You’ll drive aging reductions, implement SOPs, and collaborate with Finance, Product Operations, and Account Management to automate repetitive tasks.

You will lead communications with residents and boards, establish payment plans, and ensure accurate reporting. Strong AR fundamentals and data fluency are required.