IAM Access & User Support Analyst

American Credit Acceptance; Spartanburg (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

American Credit Acceptance is seeking an Information Security Access Administrator in Spartanburg, SC. The role supports end users, creates/terminates profiles, and guides users through access issues with strong communication.

Responsibilities include ticketing, problem-solving, and maintaining secure, compliant access to third-party tools. Some on-call duties and local travel may be required.

Qualifications

• Experience in technical customer support and clear communication.
• Proficiency with Microsoft Windows environments.
• Associates degree in Networking or related certifications preferred.
• Ability to multitask and work under deadlines.
• Strong analytical and problem-solving skills.

Responsibilities

• Serve as end-user facing component of Information Security.
• Create new associate profiles and remove terminated users.
• Diagnose access problems and guide users through resolutions.
• Communicate effectively with management to resolve issues.
• Use ticketing system to track queries and provide updates.
• Maintain secure computing environment following standards.
• Handle on-call duties and occasional travel as needed.

Skills

Customer support

Windows OS

Communication skills

Problem solving

Multitasking

Education

Associate degree in Networking or related certs

Tools

Ticketing system

Job description

American Credit Acceptance is seeking an Information Security Access Administrator in Spartanburg, SC. The role supports end users, creates/terminates profiles, and guides users through access issues with strong communication.

Responsibilities include ticketing, problem-solving, and maintaining secure, compliant access to third-party tools. Some on-call duties and local travel may be required.