Ops Mgmt Manager

CBRE Group, Inc.; Tulsa (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

CBRE Group, Inc. in Tulsa, OK seeks an Operations Management Manager to supervise a team and direct regional business operations. You will oversee staff, schedules, and cross-training while driving performance through data reporting and forecasting.

A Bachelor's degree is preferred with 3–5 years of relevant experience and strong Microsoft Office skills are required to support operational excellence.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.
• Leadership to motivate team impact on quality, efficiency, and effectiveness.
• Strong MS Office skills (Word, Excel, Outlook).

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruitment and hiring.
• Coordinate and manage the team's daily activities; set work schedules, assign tasks, cross-train staff; track deadlines.
• Prepare ad hoc reports for revenue, expenses, and other metrics; assist monthly forecasting for clients/regions.
• Ensure compliance with company policy, licensing, real estate law, and guidelines.
• Maintain data integrity across systems used by the team.
• Partner with regional teams to implement best practices and standardized processes.
• Develop training programs and system training materials; communicate policies to create regional consistency.
• Lead by example and influence stakeholders to reach agreements.

Skills

Leadership

Staff supervision

Coaching

Recruitment & hiring

Performance evaluation

Forecasting

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.
• Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.
• Maintain data integrity across systems used by the team.
• Partner with regional teams and departments to identify and implement organizational "best practices."
• Assist with the development of training programs, business processes, and system training programs.
• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.