Account Mgmt Sr Manager

CBRE Group, Inc.; Minneapolis (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

CBRE Group, Inc. in Minneapolis seeks a Senior Manager of Account Management to oversee a team delivering all key client commitments within Operations Management.

You will supervise staff, coordinate daily activities, mentor the team, and work with senior sales to define project requirements. You’ll ensure timely delivery, manage high-profile client relationships, review performance against contracts, and drive process improvements across the department.

Qualifications

• Bachelor's degree with 5–8 years of relevant experience.
• Experience in staffing, training, development, coaching, and performance appraisal.
• Ability to convey complex information and set performance expectations.
• Leadership to motivate teams toward operational goals.
• Strong MS Office skills.
• Excellent organizational abilities.

Responsibilities

• Supervise staff; oversee training, evaluations and hiring.
• Coordinate daily team activities; set schedules and deadlines.
• Collaborate with Sr. sales to define complex project requirements.
• Assemble resources and develop operational plans for projects.
• Manage sales relationships with large/high-profile clients.
• Review reports to meet service levels.
• Troubleshoot escalated issues; act as SME for systems.
• Guide scope of work and ensure delivery against obligations.
• Share knowledge across departments to meet objectives.
• Model CBRE RISE values and lead by example.
• Identify and solve technical and operational problems.
• Understand broader department impact.
• Improve existing methods and standards.

Skills

Staff management

Performance coaching

Project coordination

Leadership

Cross-functional collaboration

People development

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You'll Need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.