Account Mgmt Sr Manager

CBRE; Burlington (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE Account Management Sr. Manager leads a team delivering key client commitments and coordinates staff to support strategic operations goals.

The role includes supervising, scheduling, mentoring, and collaborating with Sr. sales to define project requirements, ensuring timely, high-quality delivery for large accounts. Strong leadership and process-improvement focus are essential for success.

Qualifications

• Bachelor's Degree preferred with 5 - 8 years of relevant experience or equivalent
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred
• Ability to lead the exchange of sensitive information and convey performance expectations
• Leadership to motivate the team to achieve operational targets across disciplines
• Advanced organizational skills and proficiency with MS Office
• Strong analytical mindset and cross-functional collaboration

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring of new employees
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross-train staff, and track deadlines
• Consult with Sr. sales professionals to define complex project requirements and develop action plans for risks
• Obtain and coordinate resources needed to service projects and build strategic operational plans
• Manage sales and relationships with large/high-profile clients and identify opportunities for improvements within accounts
• Review service level performance reports to ensure client service levels are met/exceeded
• Troubleshoot escalated issues; serve as SME for key systems and processes
• Direct the client and project team regarding scope, responsibilities, and delivery against contractual obligations
• Apply broad business knowledge to achieve team and departmental objectives
• Lead by example in CBRE RISE values; influence others while following policies
• Identify and solve technical/operational problems of complexity
• Understand the broader department impact and drive process improvements

Skills

Leadership

Coaching

Performance evaluations

Staffing

Project coordination

Stakeholder management

Client relationship management

Problem solving

Training & development

Process improvement

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You'll Need

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values In Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).