Account Manager-SMB

Verizon Business; Paducah (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Verizon Business is seeking an Account Manager–SMB in Paducah, KY, with a hybrid work option. You will manage and grow relationships with small and mid-sized business customers, serving as the primary contact for wireless, wireline, and advanced solutions.

You’ll identify needs, present tailored offerings, prepare proposals, and close sales while tracking performance in CRM. Regular virtual and in-person meetings, accurate CRM records, and collaboration with internal teams are essential.

Qualifications

• Experience in account management, business-to-business sales, or customer success, preferably supporting small and mid-sized organizations.
• Strong skills in building relationships, conducting needs assessments, and presenting solutions that align with customer goals.
• Ability to manage multiple accounts, prioritize activities, and use CRM or sales management tools to track opportunities and performance.
• Solid communication, negotiation, and problem-solving skills, with the ability to explain technical concepts in clear, business-focused language.
• Comfort working in a hybrid environment, including in-person client visits in the Western Kentucky area and remote collaboration with internal teams.
• Results-oriented mindset, with experience meeting or exceeding sales quotas or performance metrics.
• Basic understanding of networking, connectivity, and business technology solutions is helpful; willingness to learn Verizon’s portfolio of services is essential.
• High school diploma or equivalent required; a bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.

Responsibilities

• Identify customer needs and present tailored wireless, wireline, and advanced business solutions.
• Prepare proposals and close sales while monitoring account performance.
• Maintain accurate CRM records and collaborate with internal teams to resolve issues.
• Prospect new SMB clients in the region and help achieve sales targets.
• Stay current on Verizon products, services, and industry trends.

Skills

Account management

B2B sales

Customer success

Relationship building

Needs assessment

Communication

Negotiation

Hybrid work

Quota attainment

Problem solving

Education

High school diploma or equivalent

Bachelor's degree in Business/related field

Tools

CRM software

Sales management tools

Job description

Company Description

Verizon Business partners with organizations of all sizes to deliver secure, reliable, and innovative network solutions that help them grow and compete. Rather than being just a connectivity provider, Verizon Business focuses on empowering leaders and their teams with technology that supports collaboration, productivity, and customer engagement. The company emphasizes long-term relationships, tailored solutions, and a consultative approach. Applicants can expect to join a customer-focused organization that values problem-solving, innovation, and measurable business outcomes.

Role Description

The Account Manager–SMB is a full-time mobile role based in Paducah, KY, with flexibility for partial work from home. This role focuses on managing and growing relationships with small and mid-sized business customers, serving as a primary point of contact for their wireless, wireline, and advanced business solutions. Daily activities include identifying customer needs, presenting tailored solutions, preparing proposals, and closing sales, as well as monitoring account performance and ensuring customer satisfaction. The Account Manager will regularly conduct virtual and in-person meetings, maintain accurate records in CRM tools, and collaborate with internal teams to resolve issues and support service delivery. The role also involves prospecting new SMB clients in the region, meeting sales targets, and staying current on Verizon products, services, and industry trends.

Qualifications

• Experience in account management, business-to-business sales, or customer success, preferably supporting small and mid-sized organizations.
• Strong skills in building relationships, conducting needs assessments, and presenting solutions that align with customer goals.
• Ability to manage multiple accounts, prioritize activities, and use CRM or sales management tools to track opportunities and performance.
• Solid communication, negotiation, and problem-solving skills, with the ability to explain technical concepts in clear, business-focused language.
• Comfort working in a hybrid environment, including in-person client visits in the Western Kentucky area and remote collaboration with internal teams.
• Results-oriented mindset, with experience meeting or exceeding sales quotas or performance metrics.
• Basic understanding of networking, connectivity, and business technology solutions is helpful; willingness to learn Verizon’s portfolio of services is essential.
• High school diploma or equivalent required; a bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.