Account Manager, SMB

Sensor Tower; Culver City (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Sensor Tower is seeking a commercially driven Account Manager for a portfolio of SMB customers. You will build strong client relationships, understand business needs, and help clients maximize value from our platform while driving renewals and upsell opportunities.

This is a hands-on role with ownership of accounts, growth opportunities, and close collaboration with product and technical teams in a fast-paced SaaS environment. Hybrid work in Culver City with 2–3 days onsite.

Qualifications

• Experience in SaaS sales as an Account Executive or Account Manager.
• Ability to identify renewal and upsell opportunities within a managed customer base.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to present complex data solutions clearly to diverse audiences.

Responsibilities

• Manage and grow a portfolio of SMB customers.
• Drive renewals and upsell opportunities.
• Lead quarterly business reviews with clients.
• Collaborate with product and engineering teams to improve offerings.
• Have strategic conversations with customers and align use cases with the platform.
• Understand client business trends to provide market insights.
• Communicate effectively between customers and internal teams about feature requests.

Skills

SaaS sales

Account management

Client relationships

Upsell opportunities

NRR understanding

C-level discussions

Data presentation

Entrepreneurial mindset

Job description

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.

We’re looking for a commercially driven Account Manager to manage and grow a portfolio of SMB customers. You’ll build strong client relationships, understand their business needs, and help them get the most value from our platform while driving renewals, upsell opportunities, and long-term retention.

This is a hands‑on role where you’ll take ownership of your accounts, identify opportunities for growth, and work closely with internal teams to improve the customer experience. We’re looking for someone proactive, commercially minded, and comfortable working in a fast‑paced SaaS environment.

Base salary: $80,000–$90,000

Commission: Uncapped commission on top of base

Work arrangement: Hybrid, 2–3 days per week in our Culver City office

What you will do:

• Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells.
• Have c-level discussions with customers and work on strategizing their use cases with our platform.
• Create, manage, and implement Quarterly Business Reviews.
• Proactively understand the clients’ business to provide competitive insights and trends.
• Collaborate with global product, engineering and other technical teams to improve our product offerings.
• Follow industry trends and interpret these into day-to-day business impact.
• Understand the product development cycle, being able to communicate between product teams and customers effectively to manage expectations on feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within the managed customer base.

Experience and skills that you can bring:

• Experience in SaaS sales as an Account Executive or Account Manager.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base.
• Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.
• Self-starting attitude and entrepreneurial spirit highly encouraged!
• An eye for detail following the industry trends and interpreting these into day-to-day business impact.
• Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate results every day.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.