Senior Account Manager

Jobgether; United States; Remote; USD 125,000 - 160,000; Full time

Benefits offered by this job

Fully remote

High autonomy

Job summary

Jobgether is seeking a Senior Account Manager in the United States to drive the commercial success and long-term growth of a portfolio of large enterprise clients. You will own retention, renewals, and expansion revenue while building relationships with senior executives.

Join a highly autonomous, strategically influential role that collaborates across Client Success, Professional Services, Support, Product, and Sales to ensure value delivery and AI-enhanced account planning.

Qualifications

• Proven experience managing enterprise accounts and renewals.
• Strong executive engagement and negotiation skills.
• Ability to craft multi-year account strategies.
• Experience using AI tools to support account planning.

Responsibilities

• Own a portfolio of large enterprise accounts with retention and expansion.
• Lead executive business reviews with C-suite stakeholders.
• Coordinate cross-functional teams to deliver client objectives.
• Develop renewal forecasts and commercial pipelines.
• Mentor other account managers.

Skills

Executive relationships

Forecasting & pipeline

Negotiation & renewals

AI-assisted planning

Cross-functional collaboration

Tools

CRM systems

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager based in the United States. As a Senior Account Manager, you will lead the commercial success and long-term growth of a portfolio of large, strategic enterprise clients. You will take ownership of retention, renewals, and expansion revenue while building trusted relationships with senior executives and decision-makers. Combining commercial strategy with executive-level engagement, you will identify growth opportunities, negotiate complex agreements, and align solutions with clients’ evolving business priorities. Working closely with teams across Client Success Engineering, Professional Services, Support, Product, and Sales, you will ensure a consistent and valuable client experience. This senior individual contributor role offers significant autonomy, strategic influence, and the opportunity to mentor fellow account management professionals. You will help shape long-term partnerships in a dynamic environment focused on SaaS, AI, and digital experience technologies.

Accountabilities

• Strategic Account Management
  • Manage a portfolio of the organization's largest and most strategic enterprise accounts, taking responsibility for Gross Retention, Net Retention, renewals, expansion revenue, and long-term account growth.
  • Develop and execute multi-year account strategies aligned with client business priorities and commercial objectives.
  • Position solutions as strategic investments that maximize client value and strengthen long-term partnerships.
  • Maintain a comprehensive understanding of each account’s business needs, priorities, opportunities, and risks.
• Executive Relationships and Client Engagement
  • Serve as the primary executive relationship owner, building trust with senior stakeholders and C-suite decision-makers.
  • Lead Executive Business Reviews and strategic client discussions, demonstrating measurable business outcomes and value delivered.
  • Represent the voice of the client internally and act as the executive escalation point for business-related issues.
  • Coordinate cross-functional teams to develop and execute effective client resolution plans.
• Revenue Growth and Commercial Negotiations
  • Identify, qualify, and close complex expansion opportunities across strategic accounts.
  • Develop business cases and lead pricing, contract, and renewal negotiations, including multi-year and non-standard agreements.
  • Maintain accurate renewal forecasts and commercial pipelines.
  • Communicate account performance, business outlook, growth strategies, and risk mitigation plans to leadership.
• Cross-Functional Leadership and Mentoring
  • Coordinate Client Success Engineering, Professional Services, Support, Product, Sales, and executive leadership around shared client objectives.
  • Partner with technical teams to support product adoption and ensure clients realize the intended value of solutions.
  • Mentor and coach other Account Managers, sharing best practices in account planning, negotiation, and executive engagement.
  • Contribute to knowledge sharing and process improvements across the Client Excellence organization.
• AI-Enabled Account Management
  • Use generative AI tools to accelerate account planning, client research, business reviews, and communications.
  • Review and validate AI-generated content to ensure accuracy, quality, and appropriate handling of confidential client information.

Requirements

• Demonstrated experience managing complex enterprise client relationships across a portfolio, balancing retention, expansion, and long-term strategic planning.
• Proven track record of leading enterprise renewals, commercial negotiations and large expansion opportunities through successful close.
• Consistent achievement of retention, renewal, and revenue growth objectives.
• Strong forecasting and pipeline management skills, with the ability to identify risks and develop mitigation strategies proactively.
• Ability to build trusted relationships with executive stakeholders and influence senior decision-makers.
• Experience translating client business priorities into multi-year account strategies and coordinating cross-functional teams to deliver them.
• Excellent written and verbal communication, presentation, and executive facilitation skills.
• Experience leading Executive Business Reviews and high-level strategic client discussions.
• Ability to use generative AI tools to improve account planning and client communications while maintaining confidentiality, accuracy, and sound judgment.
• Resourcefulness, adaptability, and the ability to work independently while making effective use of available resources.
• Strong collaboration and interpersonal skills, including the ability to work with diverse teams across different backgrounds, geographies, and professional disciplines.
• Empathy and a customer-focused approach when working with clients, colleagues, and partners.
• Ability to handle sensitive and confidential business information responsibly.

Preferred Qualifications

• Experience managing enterprise SaaS clients within a subscription-based business model.
• Familiarity with CRM and customer success platforms for account strategy, forecasting, and commercial performance management.
• Knowledge of enterprise search, artificial intelligence, digital experience, or commerce technologies.
• Previous experience mentoring or informally leading other account management professionals.

Benefits

• Annual salary range of $125,000–$160,000 USD.
• Fully remote position for candidates based in the United States.
• Senior individual contributor role with significant autonomy and strategic ownership.
• Opportunity to manage high-value enterprise relationships and drive substantial commercial growth.
• Exposure to innovative SaaS, AI, digital experience, and commerce technologies.
• Opportunity to mentor colleagues and influence account management practices across the organization.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.