Account Manager, SMB

Sensor Tower; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Base salary 80,000–90,000 USD

Uncapped commission

Hybrid, 2–3 days in NYC office

Job summary

Sensor Tower is seeking a commercially driven Account Manager to manage and grow a portfolio of SMB customers in a fast-paced SaaS environment. You’ll build strong client relationships, understand their business needs, and drive renewals and upsells while maximizing the value of our platform.

This hands-on role requires strategic thinking, collaboration with product and engineering teams, and the ability to present data-driven insights to diverse audiences.

Qualifications

• Experience in SaaS sales as an Account Executive or Account Manager.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to present complex data solutions clearly to diverse audiences.
• Self-starter with entrepreneurial spirit.
• Attention to industry trends and day-to-day business impact.
• Enjoy working in small, fast-paced teams with accountability.

Responsibilities

• Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells.
• Have c-level discussions with customers and strategize their use cases with our platform.
• Create, manage, and implement Quarterly Business Reviews.
• Proactively understand clients’ business to provide insights and trends.
• Collaborate with product, engineering and other technical teams to improve offerings.
• Follow industry trends and translate them into day-to-day business impact.
• Understand product development cycles and communicate with customers to manage feature requests.
• Identify product penetration, renewal, and upsell opportunities within the managed base.

Skills

SaaS sales

Account management

Renewals & upsell

Data presentation

Entrepreneurial mindset

Team collaboration

Job description

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.

We’re looking for a commercially driven Account Manager to manage and grow a portfolio of SMB customers. You’ll build strong client relationships, understand their business needs, and help them get the most value from our platform while driving renewals, upsell opportunities, and long-term retention.

This is a hands‑on role where you’ll take ownership of your accounts, identify opportunities for growth, and work closely with internal teams to improve the customer experience. We’re looking for someone proactive, commercially minded, and comfortable working in a fast-paced SaaS environment.

Base salary: $80,000–$90,000

Commission: Uncapped commission on top of base

Work arrangement: Hybrid, 2–3 days per week in our New York City office

What you will do:

• Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells.
• Have c-level discussions with customers and work on strategizing their use cases with our platform.
• Create, manage, and implement Quarterly Business Reviews.
• Proactively understand the clients’ business to provide competitive insights and trends.
• Collaborate with global product, engineering and other technical teams to improve our product offerings.
• Follow industry trends and interpret these into day-to-day business impact.
• Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within the managed customer base.

Experience and skills that you can bring:

• Experience in SaaS sales as an Account Executive or Account Manager.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base.
• Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.
• Self-starting attitude and entrepreneurial spirit highly encouraged!
• An eye for detail following the industry trends and interpreting these into day-to-day business impact.
• Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.