Account Manager - Sales Growth & Customer Care

Rent-A-Center; Lancaster (Lancaster County); On-site; USD 22,000 - 23,000; Full time

Job summary

Rent-A-Center is hiring for an Account Manager tasked with managing a portfolio of rental accounts and delivering exceptional service. The role includes selling new products, driving account performance, and coordinating deliveries and pickups while maintaining store standards.

The position emphasizes relationship-building with customers, early-stage collections, and adherence to RAC values. The role requires a high school diploma, 18+ years old, and a valid driver’s license.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts with strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly standards.
• Maintain account health and secure payment commitments using account tools.
• Complete routes for deliveries, pickups, and follow-ups.
• Deliver white-glove service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all safety and operational guidelines.

Skills

Communication skills

Customer service

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center is hiring for an Account Manager tasked with managing a portfolio of rental accounts and delivering exceptional service. The role includes selling new products, driving account performance, and coordinating deliveries and pickups while maintaining store standards.

The position emphasizes relationship-building with customers, early-stage collections, and adherence to RAC values. The role requires a high school diploma, 18+ years old, and a valid driver’s license.