Account Manager: Grow Accounts with White-Glove Service

Rent-A-Center; Springfield (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

HSA/FSAs

Job summary

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, deliver exceptional customer service, sell new products, drive account performance, complete deliveries and pickups, and maintain store standards. You will build strong relationships, handle early-stage collections, and help grow sales while following RAC's mission and values.

The role requires a high school diploma, being at least 18, and a valid driver's license with a clean driving record.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driving

Account management

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, deliver exceptional customer service, sell new products, drive account performance, complete deliveries and pickups, and maintain store standards. You will build strong relationships, handle early-stage collections, and help grow sales while following RAC's mission and values.

The role requires a high school diploma, being at least 18, and a valid driver's license with a clean driving record.