Account Manager - Recruitment

BMA Group Global; Guaynabo (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

BMA Group Global is seeking an Account Manager to manage recruitment delivery and the ongoing relationship with an assigned client. This role serves as the primary contact for the client's HR team and hiring managers, translating hiring needs into recruitment plans and driving searches towards successful placements.

The Account Manager combines hands-on recruiting with client relationship management, coordinating internal resources, communicating progress, and resolving issues that affect

Qualifications

• Experience in full-cycle recruitment or staffing with client relationships.
• Ability to manage multiple vacancies and priorities with follow-up.
• Strong candidate sourcing, interviewing, relationship management, and negotiation skills.
• Clear written and verbal communication to present recruitment progress to client stakeholders.
• Proficiency with ATS, recruitment platforms, and standard office tools.
• Discretion with confidential client and candidate information.
• Recruitment agency or staffing account management experience preferred.
• A degree in Human Resources, Business Administration, or a related field, or equivalent practical experience, is preferred.

Responsibilities

• Manage the full recruitment cycle, from sourcing and screening through candidate presentation, interviews, offers, and start-date confirmation.
• Source and engage candidates through recruitment platforms, professional networks, referrals, and the applicant tracking system.
• Assess candidates against role requirements, including relevant experience, skills, motivation, compensation expectations, and availability.
• Present qualified candidates with clear assessments, coordinate interviews and applicable evaluations, and keep candidates informed throughout the process.
• Coordinate with internal recruiters and sourcing teams to prioritize vacancies, maintain candidate quality, and adjust search strategies based on client feedback.
• Support offer discussions within approved parameters, coordinate applicable pre-employment steps, and follow up with the client and candidate after placement.

Skills

Candidate sourcing

Interviewing

Relationship management

Negotiation

Communication skills

ATS proficiency

Recruitment platforms

Project management

Attention to detail

Education

HR/Business degree

Tools

Applicant tracking systems

Reporting tools

Job description

BMA Group is seeking an Account Manager to manage recruitment delivery and the ongoing relationship with an assigned client. This role serves as the primary contact for the client's HR team and hiring managers, translating hiring needs into recruitment plans and driving searches towards successful placements.

The Account Manager combines hands-on recruiting with client relationship management, coordinating internal resources, communicating progress, and resolving issues that affect candidate quality, hiring timelines, or client satisfaction.

Client Relationship Management

• Build strong relationships with client stakeholders and develop a clear understanding of their business, culture, and hiring needs.
• Lead intake meetings to clarify position requirements, hiring priorities, compensation parameters, selection criteria, and timelines.
• Provide regular pipeline updates, obtain timely feedback, and advise the client on talent availability, candidate expectations, and recruitment challenges.
• Identify additional hiring needs within the assigned account and support client retention and account growth.

Recruitment Delivery

• Manage the full recruitment cycle, from sourcing and screening through candidate presentation, interviews, offers, and start-date confirmation.
• Source and engage candidates through recruitment platforms, professional networks, referrals, and the applicant tracking system.
• Assess candidates against role requirements, including relevant experience, skills, motivation, compensation expectations, and availability.
• Present qualified candidates with clear assessments, coordinate interviews and applicable evaluations, and keep candidates informed throughout the process.
• Coordinate with internal recruiters and sourcing teams to prioritize vacancies, maintain candidate quality, and adjust search strategies based on client feedback.
• Support offer discussions within approved parameters, coordinate applicable pre-employment steps, and follow up with the client and candidate after placement.

Account Operations and Performance

• Maintain accurate, current records of vacancies, candidate progress, client feedback, and next steps in the ATS and account management systems.
• Monitor agreed service standards and account goals, including qualified submissions, time to fill, placements, and client satisfaction.
• Identify stalled searches and service concerns, recommend corrective actions, and elevate issues requiring management support.
• Coordinate placement documentation and billing information with the appropriate internal teams.

Qualifications

• Experience in full-cycle recruitment, talent acquisition, or staffing, with direct responsibility for client or hiring-manager relationships.
• Demonstrated ability to manage multiple vacancies and competing priorities while maintaining consistent follow-up.
• Strong candidate sourcing, interviewing, relationship management, and negotiation skills.
• Clear written and verbal communication skills, including the ability to present recruitment progress and recommendations to client stakeholders.
• Proficiency with applicant tracking systems, recruitment platforms, and standard office and reporting tools.
• Sound judgment, attention to detail, and discretion when handling confidential client and candidate information.
• Recruitment agency or staffing account management experience preferred.
• A degree in Human Resources, Business Administration, or a related field, or equivalent practical experience, is preferred.

Client service, recruitment execution, organization, accountability, problem-solving, collaboration, and commercial awareness.