Account Manager – Printing & Graphics (Seattle Area)

Hemlock Printers; Washington; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health & Dental insurance

Life & AD&D insurance

Short-term & Long-term Disability

401(k) plan

Profit sharing

Employee & Family Assistance Program

Job summary

Hemlock Printers in the Seattle area is seeking an Account Manager to build and sustain a customer base in the USA Sales Department. You will liaise between clients and Hemlock, aiming to exceed sales budgets while leveraging expertise in prepress, digital, offset and wide-format print.

You will collaborate with management to meet production and delivery targets, present pricing, and nurture long-term relationships. A proactive, customer-focused approach and willingness to travel are essential.

Qualifications

• Minimum 3 years of sales experience in the graphic arts or printing services industry.
• Experience in selling to marketing decision-makers and Graphic Designers.
• Excellent knowledge of prepress, digital offset and wide-format print production, new technology developments, competitive services, and trends.
• Exceptional verbal, written, numerical and interpersonal business communication skills.
• Ability to multi-task, manage time and work under pressure in a fast-paced, deadline-driven environment.

Responsibilities

• Maintain and grow sales account base; prospecting and developing relationships.
• Respond to customer inquiries by creating and submitting quote requests to the Customer Service team.
• Submit orders for all aspects of production, including digital, offset, display, mail, distribution, and fulfillment programs.
• Provide guidance and support to clients and assist in reconciling issues.
• Maintain an up-to-date database of active and prospective customers within Hemlock's ERP system.
• Work with the Customer Service Team to ensure effective client communication to meet production and delivery expectations.
• Present pricing proposals of various complexities.
• Effectively liaise with internal Manufacturing contacts to ensure a high level of customer satisfaction and service.
• Accurately communicate customer requirements and work to resolve challenges in a professional, proactive, and collaborative way with the highest regard for sustainability practices and integrity in the work environment.
• Assist in plant tours, press approvals and other on-site customer or prospect visits.
• Actively participate in weekly Sales Huddles, semi-annual Sales conferences and other customer-facing events.

Skills

Sales experience

Graphic arts knowledge

Communication skills

Time management

Teamwork

Travel willingness

CRM skills

Education

Post-secondary degree in graphic communications or business

Tools

MS Office

Adobe Creative Suite

Job description

Hemlock Printers in the Seattle area is seeking an Account Manager to build and sustain a customer base in the USA Sales Department. You will liaise between clients and Hemlock, aiming to exceed sales budgets while leveraging expertise in prepress, digital, offset and wide-format print.

You will collaborate with management to meet production and delivery targets, present pricing, and nurture long-term relationships. A proactive, customer-focused approach and willingness to travel are essential.