Account Manager, Pharma Accounts

RedSail Technologies, LLC; United States; Remote; USD 90,000 - 100,000; Full time

Job summary

RedSail Technologies is seeking an Account Manager to build and sustain customer relationships in the pharmaceutical sector. This role focuses on ensuring program success and identifying revenue growth opportunities. Ideal candidates will have a strong background in account management and excellent communication skills.

Qualifications

• Proven track record in pharmaceutical account management.
• Experience managing customer relationships and driving revenue growth.
• Strong analytical and problem-solving skills.

Responsibilities

• Foster and maintain strong relationships with pharmaceutical decision-makers.
• Address customer needs and ensure success of contracted programs.
• Identify growth opportunities within existing customer accounts.

Skills

Communication

Analytical Skills

Negotiation

Problem Solving

Education

Bachelor's degree in business administration, marketing, or a related field

Job description

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Job Summary

As the Account Manager, Pharma Accounts at RedSail Technologies, you will play a pivotal role in fostering and maintaining loyal, long-term relationships with key decision-makers within our pharmaceutical customers and partner organizations. Your primary objective will be to ensure the success of contracted customer programs while identifying and capitalizing on opportunities for revenue growth and optimization.

Job Summary

As the Account Manager, Pharma Accounts at RedSail Technologies, you will play a pivotal role in fostering and maintaining loyal, long-term relationships with key decision-makers within our pharmaceutical customers and partner organizations. Your primary objective will be to ensure the success of contracted customer programs while identifying and capitalizing on opportunities for revenue growth and optimization.

Key Duties

• Foster Customer Relationships: Cultivate and nurture strong, lasting relationships with decision-makers at pharmaceutical customer and partner organizations to ensure their continued satisfaction and loyalty.
• Address Customer Needs: Proactively address both short-term and long-term customer needs, serving as the primary point of contact for contracted customer programs and ensuring their success.
• Manage Communication: Oversee the communication process for contracted programs, including monthly reporting, quarterly business reviews, and other necessary updates, to maintain transparency and alignment with customer expectations.
• Collaborate Internally: Collaborate closely with internal RedSail teams to optimize program performance, troubleshoot issues, and achieve customer ROI expectations.
• Identify Growth Opportunities: Proactively identify new business or revenue growth opportunities within existing customer accounts, leveraging insights and relationships to drive mutual success.
• Contract Renewal Ownership: Take ownership of the contract renewal process, leveraging strong customer relationships and a deep understanding of customer needs to facilitate revenue growth and ensure seamless contract renewals.
  
  

Education/Training

• Bachelor's degree in business administration, marketing, or a related field
  
  

Required Work Experience/Skills

• Proven track record of success in pharmaceutical account management or related roles, with a focus on fostering long-term customer relationships and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a results-driven mindset
• Experience working cross-functionally with internal teams to deliver exceptional customer outcomes.
• Demonstrated ability to identify and capitalize on business opportunities within existing customer accounts.
• Familiarity with pharmaceutical industry trends, regulations, and customer needs
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Strong negotiation and contract management skills, with a focus on driving win-win outcomes for both the company and the customer
  
  

Discretionary Judgment

• Uses independent judgment and discretion based on the employee’s experience in the position and knowledge of the products, equipment, and services.
• Uses good judgment and possesses ethical work values.
  
  

Physical Demands, Working Conditions, and General Employment Guidelines

• Low or moderate stress levels may be experienced in job performance.
• Position is performed in a general office environment, home office, or approved remote workspace.
  
  

Equipment

• Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment.
• Must have reliable and consistent internet access
  
  

Safety To Self And Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment
  
  

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location
  
  

Work Location

• Remote

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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