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Technical Account Manager

Nymbus

United States

Remote

USD 80,000 - 100,000

Full time

Yesterday

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Job summary

A leading technology company is seeking a Technical Account Manager to support high-touch, enterprise-level clients. In this fully remote position, you will ensure clients receive outstanding support and guidance, collaborating with internal teams to maximize platform value. Key responsibilities include client technical engagement, support, product enablement, and process optimization, ideal for those with extensive technical account management experience.

Benefits

Annual Cash Bonus and Equity Options

Flexible Paid Time Off

Robust 401(k) plan with company match

100% Fully Remote

Insurance - Health, Dental, and Vision

Qualifications

5+ years experience in Technical Account Management, ideally within fintech or SaaS.
Exceptional client relationship management skills.
Strong technical acumen regarding API integrations and troubleshooting.

Responsibilities

Serve as the dedicated technical advisor for enterprise clients.
Assist clients in diagnosing and resolving complex technical issues.
Deliver tailored training sessions on product features and best practices.

Skills

Client relationship management

API integrations

Technical troubleshooting

Collaboration

Communication

Education

Bachelor's degree in a relevant field

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WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.

POSITION SUMMARY:

We are seeking a Technical Account Manager (TAM) to support our high-touch, enterprise-level clients. In this role, you will be the primary technical point of contact, ensuring our most strategic customers receive outstanding support, technical guidance, and best-in-class service. You will collaborate closely with internal teams, including Product, Engineering, and Client Success, to help clients maximize the value of our platform.

RESPONSIBILITIES:

Client Technical Engagement

Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
Develop a deep understanding of clients' business objectives, system configuration, and integration needs.
Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
Provide strategic guidance on product implementation, best practices, and support.

Technical Support & Troubleshooting

Assist clients in diagnosing and resolving complex technical issues.
Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
Guide clients through API integrations, data migrations, and system configurations.
Monitor system performance and proactively address potential issues before they impact operations.
Manage critical escalations to ensure timely resolution of high-impact technical problems.

Product Enablement & Training

Deliver tailored training sessions on product features, capabilities, and best practices.
Guide clients through new feature rollouts, ensuring proper adoption and utilization.
Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.

Advocacy & Collaboration

Act as the voice of the client, advocating for product improvements and influencing the roadmap.
Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
Work alongside Product Managers to relay client feedback and drive feature enhancements.
Partner with Professional Services to ensure smooth onboarding and implementation projects.

Process & Performance Optimization

Track key account health metrics, identifying risks and opportunities for intervention.
Develop and refine playbooks for handling common technical challenges and customer workflows.
Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices

QUALIFICATIONS:

5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
Ability to diagnose and resolve complex technical issues.
Exceptional client relationship management skills with a proactive and consultative approach.
Experience in core banking, digital banking, or fintech solutions is highly preferred.
Strong collaboration skills, working across support, engineering, product, and sales teams.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Ability to thrive in a fast-paced, high-growth environment.

SALARY & BENEFITS:

$80,000 - $100,000 Annual Salary
Annual Cash Bonus and Equity Options commensurate with the role level and experience
100% Fully Remote
Robust 401(k) plan with company match
Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
Flexible Paid Time Off

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Technology, Information and Internet

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