Customer Account Manager II

Huntress; United States; Remote; USD 90,000 - 105,000; Full time

Job summary

Huntress is seeking a Customer Account Manager II to drive Annual Recurring Revenue growth through cross-selling and client relationship management. This fully remote position requires a background in SaaS and exceptional account management skills to ensure customer success and satisfaction while contributing to the company's cybersecurity mission.

Benefits

Generous paid time off policy

12 weeks of paid parental leave

Comprehensive medical, dental, and vision benefits

401(k) with a 5% contribution

Stock options for all full-time employees

$500 home office reimbursement

Qualifications

• 5+ years of experience in Account Management or Direct Sales roles.
• Strong experience in SaaS, preferably in cybersecurity industry.
• Demonstrated experience in MEDDPIC.

Responsibilities

• Achieve assigned quota based on expansion metrics and renewal rates.
• Build and maintain relationships with multiple contacts within partner organizations.
• Deliver solutions that enhance customer satisfaction.

Skills

Customer relationship management

Sales strategy

Negotiation

SaaS knowledge

Tools

SFDC

Job description

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Location: Remote US

Compensation Range: $90,000 base with additional potential variable of $60,000, plus equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Reports to: Manager, Account Management

Location: Remote US

Compensation Range: $90,000 base with additional potential variable of $60,000, plus equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

As a Senior Account Manager, you will join a team of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling additional products and expanding and retaining the installed products across our customer base. This role is critical in expanding our relationships with customers while helping them develop a strong security posture within their organization.

This individual contributor role is focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, customer loyalty, customer satisfaction, and everything growth and success after the initial sale.

Reporting to the Manager of Account Management, this is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to maintain high levels of activity and deliver outcomes across your customer base.

Responsibilities:

• Achieve the assigned quota based on both expansion metrics and renewal rates in a velocity sales motion
• Work with customers to be a trusted advisor, delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service
• Maintain and reinforce Huntress’ culture
• Build and maintain strong relationships with multiple contacts within assigned partner organizations
• Execute a customer and partner engagement process to ensure great communication with our existing customers
  
  

What You Bring To The Team:

• 5+ years of experience in Account Management or Direct Sales roles, ideally focused on customer sales
• Strong experience in SaaS, preferably related to the cybersecurity industry
• Demonstrated experience and understanding of MEDDPIC
• Experience with SFDC or other similar CRM platforms
• Strong bias to action and ability to get things done efficiently and effectively
  
  

What We Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth
  
  

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing, or participate in the employee selection process, please direct your inquiries to [e-mail]. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

#BI-Remote

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security

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