Account Manager - Personal Lines

Service Specialists Ltd; Madison (MS); On-site; USD 55,000 - 80,000; Full time

Job summary

Service Specialists Ltd in Madison, MS is seeking an Account Manager - Personal Lines to own client relationships and deliver a personal, technology-forward service experience. Licensing support will be provided; insurance licensing is not required initially.

The right candidate will be strong with people, communications, and ownership. You will manage renewals, life changes, claims, and coverage needs, building trust with clients while working closely with leadership in a collaborative

Qualifications

• Strong communication skills and a genuine desire to help others.
• Ability to learn quickly, think on your feet, and take ownership.

Responsibilities

• Be the primary client contact for questions, renewals, changes, and claims.
• Build lasting client relationships and trust.
• Assist with renewals, life changes, and coverage needs.
• Proactively follow up to ensure client needs are met.
• Develop understanding of each client’s unique circumstances.
• Deliver a polished personal experience while the processing team handles paperwork.

Skills

Communication

Relationship building

Organizational skills

Phone & written communication

Job description

Salary: $55,000-$80,000, with a $5,000 increase upon obtaining insurance licensing

Type: Full-Time, In-Office

About the Opportunity

Service Specialists is partnering with a growing insurance agency in Madison, MS, looking for an Account Manager - Personal Lines to join their team. This is an excellent opportunity for someone who enjoys working with people, building relationships, and taking ownership of the client experience. The agency is intentionally building a different kind of environment - one that is personal, collaborative, technology-forward, and focused on providing exceptional service. The Account Manager will work closely with leadership and become a trusted point of contact for personal line clients.

Insurance experience is not required. Licensing support and training will be provided. The right person will have strong communication skills, a genuine desire to help others, and the ability to learn, think on their feet, and take ownership.

What You'll Do

• Be the primary point of contact that your clients call - for a quick question, a life change, a renewal, or a claim.
• Build real, lasting relationships with clients, creating a trusting environment.
• Assist clients with renewals, life changes, claims, and coverage-related needs.
• Proactively follow up with clients and ensure their needs are addressed.
• Develop a strong understanding of each client’s individual needs and circumstances.
• Deliver a polished, personal experience on every request - the processing team handles the paperwork so you can focus on the relationship.

What We're Looking For

• Someone naturally good with people - warm, direct, and trustworthy.
• A strong communicator, comfortable on the phone and in writing.
• Organized and dependable, with the ability to keep track of a lot of client relationships at once.
• A background in customer service, hospitality, sales, or account management is a plus.
• Insurance experience is not required; licensing support and training will be provided.

Why Join?

This is an opportunity to join a growing agency at an exciting stage of its development. You'll work directly with leadership in a small, collaborative environment without layers of management. The agency is also investing heavily in technology tools to reduce administrative work and allow the team to spend more time focused on clients.

If you're a people-focused professional who takes ownership, enjoys building relationships, and wants the opportunity to grow with a company, we'd love to hear from you.