Personal Lines Account Manager

Jonus Group; Wayne (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with Company Match

Flexible Spending & Health Savings

Voluntary Benefits (Accident, Critical

Pet Insurance

Community-focused team environment

Professional growth opportunities

Job summary

A locally rooted insurance agency in Madison, Alabama is seeking a Personal Lines Account Manager to join its growing team. You will own an established book of business, deliver proactive service, and be a trusted advisor to clients throughout their insurance journey.

This role emphasizes relationship building, collaboration with agency leadership, and ongoing professional growth within a supportive, community-focused environment.

Qualifications

• 3+ years of Personal Lines insurance experience.
• Excellent verbal and written communication abilities.
• Strong customer service and relationship management skills.
• Ability to identify client needs and recommend appropriate solutions.
• Strong organizational and time-management skills.
• Experience with AMS360 or similar agency management systems preferred.

Responsibilities

• Manage an assigned book of Personal Lines accounts, serving as the primary point of contact for client needs.
• Build strong, long-term relationships through proactive service and responsive communication.
• Handle policy changes, endorsements, renewals, billing inquiries, and day-to-day account servicing.
• Review coverage options and help clients make informed insurance decisions.
• Coordinate with carrier partners to resolve issues and ensure a smooth client experience.
• Monitor upcoming renewals, gather updated information, and assist with coverage and pricing reviews.
• Maintain accurate account documentation and policy records.
• Collaborate with agency leadership and team members to deliver outstanding service.

Skills

Personal Lines insurance

Customer service

Relationship management

Verbal & written communication

Organizational skills

AMS360 experience

Team-oriented

Tools

AMS360

Job description

Join a Team That Values Relationships as Much as Results

A respected, locally rooted insurance agency is seeking a Personal Lines Account Manager to join its growing team in Madison, Alabama.

This role is ideal for an insurance professional who enjoys building lasting client relationships, delivering exceptional service, and being part of a collaborative office culture where people genuinely enjoy working together. You'll have ownership of an established book of business while serving as a trusted advisor to clients throughout their insurance journey.

What You'll Do

• Manage an assigned book of Personal Lines accounts, serving as the primary point of contact for client needs
• Build strong, long-term relationships through proactive service and responsive communication
• Handle policy changes, endorsements, renewals, billing inquiries, and day-to-day account servicing
• Review coverage options and help clients make informed insurance decisions
• Coordinate with carrier partners to resolve issues and ensure a smooth client experience
• Monitor upcoming renewals, gather updated information, and assist with coverage and pricing reviews
• Maintain accurate account documentation and policy records
• Collaborate with agency leadership and team members to deliver outstanding service

What We’re Looking For

• 3+ years of Personal Lines insurance experience
• Strong customer service and relationship management skills
• Excellent verbal and written communication abilities
• Ability to identify client needs and recommend appropriate solutions
• Strong organizational and time-management skills
• Comfortable managing multiple priorities in a fast-paced environment
• Experience with AMS360 or similar agency management systems preferred
• Self-motivated, dependable, and team-oriented

Why This Opportunity Stands Out

This agency believes that employees who feel supported do their best work. You'll join a team that values collaboration, professional growth, and a positive workplace culture.

Benefits Include:

401(k) with Company Match

Flexible Spending & Health Savings Account Options

Voluntary Benefits Including Accident, Critical Illness & Pet Insurance

Supportive, Community-Focused Team Environment

Opportunities for Professional Growth & Development

The Bottom Line

If you're looking for a Personal Lines role where you can build meaningful client relationships, contribute to a close-knit team, and grow your career with a stable and respected agency,

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.