Account Manager - Performance Marketing (Remote Global)

Finch; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Finch is seeking a Client Success Manager (Performance Marketing) to own a portfolio of client accounts from strategy to results. You will guide success plans tied to KPIs, drive growth opportunities, and proactively manage retention and risk across paid media and SEO-focused accounts.

This is a remote role open to candidates willing to work US business hours, coordinating with specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics to deliver client ROI and scalable outcomes.

Qualifications

• 5+ years of experience in Account/Client Success Management in performance or digital marketing.
• Acted as primary point of contact for multiple client accounts.
• Strong understanding of performance marketing fundamentals and optimization logic.
• Experience with paid advertising across Paid Search, Paid Social, and Programmatic/DSP.
• Proven track record of improving client retention or growing accounts.

Responsabilités

• Own account strategy and success planning with clients, defining goals and roadmaps.
• Lead client relationships and recurring meetings, aligning expectations from day one.
• Drive performance management by interpreting results against business metrics and coordinating actions.
• Identify growth opportunities through expansions, tests, and new initiatives tied to client objectives.
• Manage account health, retention, renewal, and risk with value delivery across a multi-client portfolio.

Connaissances

Client Success

Account Management

Performance Marketing

Cross-functional Leadership

ROI Mindset

English Fluency

Description du poste

Overview

We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.

This is a remote role open to candidates willing to work US business hours.

Responsibilities

• Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
• Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
• Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
• Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
• Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.

Why Join Finch

• Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
• Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
• A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
• High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
• Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
• Real work-life balance: We value high performance, not overwork.

Requirements

We’re looking for:

• 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
• Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
• Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
• Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
• Proven track record of improving client retention or growing accounts, with concrete examples (required).
• Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
• Availability to work with consistent overlap with US business hours. (required)
• Background managing SEO-driven accounts or hands-on SEO experience (advantage).
• Experience working with US or international clients (advantage).