Account Manager

Spin Hire; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k)

Unlimited PTO

Professional development support

Growth path to Senior Account Manager

Job summary

Spin is seeking an Account Manager to own a portfolio of retainer accounts and act as the primary strategic contact for clients in a fully remote, U.S.-based role. You will lead a cross-functional delivery team and help clients make smart marketing decisions, ensuring continued value from the partnership.

This is not a sales or SDR role. You will own client relationships, drive results, and contribute to strong retention and growth through data-driven recommendations.

Qualifications

• 3+ years as an Account Manager at a digital marketing agency.
• Proven track record retaining and growing client accounts.
• Experience with SEO and paid search; data-driven recommendations.
• Comfort with fast-paced, growing environments; strong communication.
• Based in the U.S. and authorized to work in the U.S.

Responsibilities

• Own retainer accounts as primary strategic contact.
• Lead a cross-functional team of SEO, paid search, web and content.
• Ensure deliverables match agreements; escalate changes to leadership.
• Prepare and lead regular business reviews with actionable insights.
• Translate campaign data into plain-language recommendations.
• Manage expectations and push back when needed to protect client goals.
• Identify at-risk accounts and work with leadership on retention plans.

Skills

Account management

Client relationships

Digital marketing

SEO

Paid search

Data-driven decisions

Communication

Cross-functional leadership

Remote collaboration

Retention & NPS

Job description

About us: At Spin, recruitment is about more than filling roles; it's about creating real human connections. We partner with leading U.S. companies to help them hire exceptional talent through a true direct-hire process, ensuring candidates join our clients’ teams directly while we support them throughout the journey.

You'll join a fast-growing performance marketing agency that works with established home-services businesses across the U.S. The agency has scaled quickly. Its accounts are getting bigger and more complex, so strong, long-term client partnerships are now central to its next stage of growth.

As an Account Manager, you'll be the strategic owner of a portfolio of retainer accounts. You'll lead a cross-functional delivery team, help clients make smart marketing decisions, and make sure they keep seeing value in the partnership. This is a fully remote role for candidates based in the U.S., reporting to the accounts leadership team, and a senior team member will support you as you ramp up.

This is not a sales, SDR, or SaaS Customer Success role. We're looking for agency-side Account Managers who own client relationships and their results.

Key Goals

• Keep your client portfolio healthy, with strong long-term retention.
• Spot early warning signs in your accounts and act on them before they become problems.
• Earn consistently high client satisfaction scores.
• Bring a clear, data-backed recommendation to every periodic business review.

What You'll Own

• Own a portfolio of retainer accounts as each client's main strategic point of contact.
• Lead a team of channel specialists (SEO, paid search, web and content). Set priorities based on client goals and give specialists room to do their best work.
• Make sure deliverables match what was agreed with the client and keep scope clear. Bring any scope or pricing changes to leadership.
• Prepare and lead regular business reviews. Diagnose what's driving results and propose concrete next steps.
• Turn campaign data into plain-language insights and action plans.
• Manage expectations openly, including pushing back when a request wouldn't serve the client's goals.
• Flag at-risk accounts early and work with leadership on retention plans.

What You Bring

• 3+ years as an Account Manager at a digital marketing agency, owning retainer client relationships end to end.
• Experience owning a book of $500K+ in annual retainer revenue.
• A track record of retaining and growing client accounts, backed by numbers (retention rate, NPS, revenue growth).
• Hands-on experience with SEO and paid search (Google Ads), plus familiarity with conversion optimization and content.
• Experience leading business reviews with clients and turning performance data into clear recommendations for business owners.
• Comfort with fast-paced, growing environments where processes are still being built.
• Strong organization and self-direction, with the ability to juggle several accounts at once.
• Confidence in direct conversations and in giving honest recommendations.
• Curiosity about marketing that goes beyond formal courses: you learn by reading, experimenting, and doing hands-on work.
• Based in the U.S. and authorized to work in the U.S.

Nice to Have

• Agency experience in performance or growth marketing.
• Experience working with home services, service-based or local businesses.
• Experience in small, autonomous team structures.

Salary & Benefits

• Location: Fully remote, U.S.-based candidates only
• Salary: Competitive base salary, plus a retention bonus
• This is a full-time, long-term position, immediately available.
• Unlimited PTO (two-week minimum encouraged), health benefits after 30 days, a 401(k), and professional development support.
• A clear growth path to Senior Account Manager, earned through consistently exceptional performance ratings and strong retention across your book.