Account Manager, Partnerships - JustGiving

Blackbaud; Charleston (SC); On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Remote work option

Job summary

Blackbaud, supporting JustGiving, is seeking an Account Manager to oversee a portfolio of commercial and integration partners across the fundraising ecosystem. You will advise partners to maximise fundraising outcomes, enhance participant experiences, and identify growth opportunities using JustGiving's solutions.

We value candidates with direct charity, digital platform, mass-participation events, or corporate fundraising experience and a proactive, collaborative approach to drive success in a

Qualifications

• Experience in account management, partnerships or customer success within fundraising, events, or digital platforms.
• Strong commercial and analytical skills with ability to interpret data and make strategic recommendations.
• Excellent stakeholder management and communication, including senior-level influence and credibility.

Responsibilities

• Manage a portfolio of strategic partners to drive long-term retention and growth.
• Develop and execute partnership plans using data to boost fundraising performance and platform adoption.
• Lead contract renewals and commercial discussions to maximise partnership value.
• Collaborate with cross-functional teams to support onboarding, integrations and process improvements.
• Represent JustGiving/Blackbaud with partners at industry events and shape best practice.

Skills

Account management

Partnerships

Customer success

Relationship management

Data analysis

Stakeholder management

Job description

About the role At JustGiving, we help people raise more money for the causes they care about. We're looking for an Account Manager to manage a portfolio of commercial and integration partners across the fundraising ecosystem, including event organisers, integration and technology partners, and corporate fundraising partnerships. In this role, you'll act as a trusted adviser, helping partners maximise fundraising outcomes, strengthen participant experiences, and identify new opportunities for growth through JustGiving's solutions.

To maximise impact, we’re looking for candidates with direct experience from charities, digital platforms, mass-participation events or corporate fundraising environments.

What you'll be doing

• Manage a portfolio of strategic partners, building trusted relationships that drive long-term retention, growth and partner satisfaction
• Develop and deliver partnership plans using data and insights to increase fundraising performance, engagement and adoption of JustGiving solutions
• Lead contract renewals, retention strategies and commercial discussions, identifying opportunities to expand partnership value
• Partner with cross-functional teams to support successful onboarding, integrations, optimisation initiatives and operational improvements
• Represent JustGiving with partners and at industry events, sharing expertise and helping shape fundraising best practice

What you'll bring

• Experience in account management, partnerships, customer success or relationship management, ideally within fundraising, events, technology or digital platforms
• Strong commercial and analytical skills, with the ability to interpret data, identify opportunities and deliver strategic recommendations
• Excellent stakeholder management, communication and influencing skills, including presenting to and building credibility with senior decision-makers
• Ability to manage multiple priorities and deliver successful outcomes in a fast-paced, evolving environment
• A proactive, collaborative and customer-focused approach, with a passion for helping partners achieve their goals

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Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community-nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents-Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.